Help me with Steam and the game I ordered from you

[patdiehl]

I had order Pillars of Eternity from you and successfully got it downloaded to my laptop via Steam.  I then ordered Baldur's gate from Steam on July 3rd and could not get it downloaded as my steam icon would not connect with the internet.  In the process of trouble shooting, I uninstalled steam which uninstall Pillars of Eternity as well.  I reinstalled Steam, which still does not connect and I can't get back anything.  I have left help requests in Steam but have not heard from them.  Is there anything you can do to help me?

 

[MikeExp]

Hi... to efficiently help you, more information would be nice. Could you name your OS and also describe how you connect to the internet? DSL modem? Wifi? What are the router's settings? Do you have a firewall running? etc.