Workarounds for several known issues 4-07-15

Below is a list of some of the major issues that we are currently working to resolve, as well as some steps on how to work around them.

Crashing After Obsidian, Paradox, and Kickstarter Logos

• Delete font UNCL.TTF
  Many Unity games tend to have problems running due to a font file that does not get read properly. This font is located in C:\Windows\Fonts, but often does not show up for users even though it exists in that spot (adding more frustration and confusion to the issue). To properly delete this corrupted file, users have followed these steps:

1. Hit the start button and type "cmd" then right-click cmd.exe and run as administrator.

2. It should now show "C:\Windows\System32\"

3. Type "cd .." and press enter

4. Type "cd fonts" and press enter

5. Type "del UNCL.ttf" and press enter

If this method does not work for you, check the forum post here for alternatives that worked for other users.

Cannot Complete Main Quest 'Never Far From the Queen'

• Reset the Temple of Woedica area
  Some users have reported a progression break in the Catacombs under Copperlane. Sometimes after killing all of the mercenaries and killing the Shrouded Woman, the quest does not complete and the player does not receive the next essential quests. Some users have found a way to reset the area so that you can try again for the proper result. To do this, follow these steps:

1. Save the game in an area that is not Temple of Woedica
2. Close the client
3. Find your save file on your computer (look here)
   Create a copy and save it elsewhere, just in case
4. Open the savefile using the WinRAR application
   Right-click, "Open With", "Choose Default Program...", "Browse...", Find WinRAR.exe, "Open"
5. Delete "First_Fires_Ruins.lvl" and "First_Fires_Ruins.fog"
6. Reload your save file
7. Enter the reset Temple of Woedica and attempt progressing again
   You may want to try using a mask and learning the secret phrases, but it might not be necessary after the reset.

   
   While this method of resetting areas can be used elsewhere in case of emergencies, it should be used with extreme caution as it has the potential to permanently break the file's progression beyond repair.

Framerate Issues/Frequent Crashing

There may be various factors contributing to this issue, so take a look at the different fixes to try and solve the problem.

• Disable Anti-Aliasing
  Many users have reported running into framerate issues and frequent crashing. If this is happening on your machine, go to the Graphics options and move the Graphics Quality slider to the left. This will disable anti-aliasing and should help your game's framerate.
   
• Lower Resolution
  If framerate issues persist after disabling anti-aliasing, then lowering resolution can sometimes add significant increases to performance. This can sometimes help significantly, especially on machines with lower system specifications. We are working on more ways to support performance increases as we patch the client.
   
• Clean and Clear Your Computer
  Dust and other particles can accumulate on parts of your computer, adversely affecting its efficiency when it attempts to run demanding programs and games. It is also important to make sure there is sufficient access to the ventilation fans for the computer so it can keep itself cool. Make sure to keep your computer or laptop clean and clear to avoid unnecessary strain and overheating.

• Set Power Options to High Performance
  One user discovered that switching the Power Options to High Performance greatly increased their framerate.

• Run as Administrator
  Some users are reporting major performance issues when not running the game as an administrator. If you are noticing issues such as this, please make sure that you are running the game in administrator mode. You can do this by doing the following:

• For 32-Bit Machines
  There are reports of reporting crashing when transitioning on 32-bit machines.  We are aware of the issue and attempting to fix it.  This issue did come up on Wasteland 2, which is another Unity project, and a workaround was discovered by their fans: here
   
  You can change your system settings on your computer to increase RAM used by a single application.  However, there are inherent risks involved when changing settings involving your operating system and any attempts to change your system settings will be at your own risk.  Obsidian is not liable for any issues that might occur with those settings.

• Switch the language to English or gain positive reputation in the area
  If the game is played in some languages other than English, some shops will have drastically inflated prices. The only known ways to set the prices to be normal again is to set the language to English or to gain reputation with the area or the shop owner specifically, giving you a discount and therefore forcing the prices to their correct state.

Delay of Voice Overs, Music, and UI Windows

• Disable server or virtual OS software
  Users are reporting that there's a constant delay for VO, music, and inventory.  To attempt to fix the issue, please disable Hamachi, TCP/IPv6 protocol, and VPNs.

We will be updating this list with major issues as they appear.

Thank you.

Issues prior to Patch 1.03

Edited November 30, 201510 yr by Aarik D
Updated issues and formatting