March 26, 201510 yr Sorry if this is the wrong forum, but i'm unable to even log into the site to download manage my account. I've tried to reset my password multiple times but I always end up with an error 500 Something went wrong. I've tried this on multiple computers as well, i'm just at a loss as to what to do, please help.
March 26, 201510 yr HTTP Error 500 is an "Internal server error". So probably some kind of server overload/problem. Obsidian gets back in office in about 2 hours 45 mins from now. Try then and see if that makes any difference.
March 26, 201510 yr Author I've tried to access my account for several days now, but still no luck. As far as I can tell there isn't a support number to call to get someone to look at my problem directly. I have emailed support@obsidian.net a couple of times but haven't got a response back, which is understandable considering how chaotic it must be for those guys right now. Edited March 26, 201510 yr by irhagar
March 26, 201510 yr Getting to the website at all right now is iffy for me. Finally got there and started downloading the pdf/extras, but even those are going at turtle speed. Gut feeling here is server load, meaning wait until the traffic calms down...
March 26, 201510 yr after several tries it eventually worked and i was able to logon and get my key took almost 1 hour but it worked in the end
March 26, 201510 yr I have a similar issue - can't login, I only receive 'Error in exception handler.' and 'Fatal error. Please try again later.Error in exception handler.' messages. Though it doesn't look like 500 error, response has normal code - 200.
March 28, 201510 yr Author Solution I still cant log in and i still cant reset my password, error 500 at the password change screen every time.