Cantousent Posted December 19, 2005 Share Posted December 19, 2005 You know, to cancel my City of Heroes/Villains account, I have only to go to their website. To cancel XBox LIVE, I had to call an 800 number and wait to talk to someone who wasn't particularly friendly. He wasn't particularly rude, mind you, but it's not like he sounded like a happy camper. Hey, working the phones at 9pm PST probably isn't everyone's idea of fun, but that's not the point. Anyhow, he asked why I was cancelling. I said I've enjoyed my XBox but that I don't use the XBox LIVE feature enough to warrant the expense. He didn't argue with me, but I think this was a mistake on Microsoft's part. After all, while making it a pain to cancel keeps the lazy customer around for a while longer, but imparting the lasting impression that cancelling the service will be a pain in the backside keeps the lazy customer from trying your service again. I know that I'm not very likely to give it a try any time soon. Also, they charge yearly. They should put it on a monthly basis. Hell, if it works for online games, it should work for console online. XBox LIVE is a great idea. I have used it and, if Microsoft didn't have such a weird setup, I'd try it again. Too bad they want to make it hard to quit because it makes it all that less likely I'll start it again in the first place. Fionavar's Holliday Wishes to all members of our online community: Happy Holidays Join the revelry at the Obsidian Plays channel:Obsidian Plays Remembering tarna, Phosphor, Metadigital, and Visceris. Drink mead heartily in the halls of Valhalla, my friends! Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now