Black Screen on Launch

[StayClean]

Hello everyone, I hope I am posting this to the right forum.

I downloaded PoE yesterday, and tried to launch it, but all I see is a black screen with no music, the game's cursor is visible. Nothing works, I have to Alt + F4 to quit.

I checked around online, and people seem to think that the latest patch (the one in June) is the culprit.

I tried downloading the beta branch, it had the same issue as well. Some people suggested changing my computer's locale to the UK, but this is not an option for me, unfortunately (I am a contractor for some companies with web systems SO FRAGILE that changing my locale breaks everything up, or so says the IT).

Is there anything you could suggest to me? I did not attach any logs or save files, as it is a fresh install on a fresh Windows install.

Thank you,

[Chaospread]

Which platform? Steam, xBox... others?

By the way maybe the problem is that your PC is a company PC and some software installed on it cause the problem.

[StayClean]

6 hours ago, Chaospread said:

Which platform? Steam, xBox... others?

By the way maybe the problem is that your PC is a company PC and some software installed on it cause the problem.

Hello, my apologies, I should've shared those details.

My game's on Steam. My PC is not a company PC, it's my personal/work one. I'm a contractor. I personally installed Windows 11 and other software, and none of them (just generic translation software) interferes with anything as far as I'm aware.

Thank you for your reply.

[Chaospread]

Ok, this seems strange, I think it could be the windows version to cause the issue.

I suppose you cannot try to install windows 10 and make a test on that, can't you? Maybe in a different partition...

[StayClean]

Hi again,

I unfortunately do not have any other partitions (or other drives) that I can install Windows 10 to.

I tried with the legacy branch of the beta menu, and it somehow worked. I can play like this I suppose, but I don't think I will be able to get any of the achievements.

[Chaospread]

Oh i don't understand achievements so much, you can try a early achievement and see if it work
if you wanna play on the last release I think you should ask help to official support.

[StayClean]

Yeah I might go ahead and try that. Because apparently this is not a very common problem, I couldn't find much information online.

Anyways, thank you for your help.