Pinch Whacker lightning effect not showing bug, please help.

[Tal Lahat]

I'm playing the game with my nephew, whenever he uses the Pinch Whacker he can't see the lightning effect, while I can.

The special attack does happen, just a visual bug.

HE WONT STOP ASKING ME HOW TO FIX IT. 

Every 5 minutes he will ask again, and again, and again...

Please help me either how to fix this visual bug, or recommend me a really strong duct tape brand

[cstanick]

-Hi Tal Lahat

I'm sorry that your nephew has not been seeing the special animation for the Pinch Whacker. This issue could be caused by your nephew running the game at a lower setting if they are on a PC. However, if this isn't the case, I recommend submitting a support ticket. Once we have your report, we'll work with you one on one to investigate the issue and forward the details to our QA team. 

Obsidian Support

Please include the following information:

1. Platform (Xbox Console, PC Game Pass, PC Steam).
2. Multiplayer or Single Player Game (if multiplayer, can you tell us how many players in total in the game, and their platforms if known)
3. Difficulty level
4. Description of issue.
5. Last thing you did in the game before the issue occurred, if applicable.

Thanks, and good luck finding a suitable tape!

[Tal Lahat]

Btw platform is PC Steam, Multiplayer - two players.

difficulty level is easy.

His setting is not low if I remember correctly. 

How do I submit a support ticket? on the forum or through the game?