Grounded Game Saves Disappear on Xbox Series X

[Jerry Girard]

I am on Game Pass Ultimate and my game saves under my account are fine, however when my kids play grounded they have lost their game saves/progress every time they play.  It is like I am the only person that can save progress.  They love this game and are very frustrated that their forts and all their progress is lost.

I'm pretty sure I can reproduce this problem because it keeps happening to them.  Here are all my details:

Kids are playing on Xbox Series X that is my HOME console so they have access to play the game through Game Pass on my account.

I play from multiple locations... same Series X, our old Xbox 1 S, and streaming via the web browser on my PC.  I have 0 problems....but this has killed the game for my kids.

[cstanick]

Hello Jerry! I'm sorry that you and your family have been experiencing issues with Grounded's saves across platforms. Can you please submit a support ticket so we can work with you to gather information and attempt to resolve the issue? 

Please include the following information:

1. Platform (Xbox Console, PC Game Pass, PC Steam).
2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this)
3. Description of issue.
4. Last thing you did in the game before the issue occurred, if applicable.

Thanks

[Jerry Girard]

5 hours ago, cstanick said:

Hello Jerry! I'm sorry that you and your family have been experiencing issues with Grounded's saves across platforms. Can you please submit a support ticket so we can work with you to gather information and attempt to resolve the issue? 

Please include the following information:

1. Platform (Xbox Console, PC Game Pass, PC Steam).
2. Multiplayer or Single Player Game (if multiplayer, can you let us know how many players in total in the game and their platforms if you know this)
3. Description of issue.
4. Last thing you did in the game before the issue occurred, if applicable.

Thanks

Really all of it is in my original post.  My son's game save re-appeared which was interesting, my daughter quit playing on her save, she got tired of restarting.  Now she just joins my world when I play (I'll load the game streaming from cloud or last resort use my older Xbox 1S.)  So it's sort of gone away for us sort of.

1. Xbox Series X (most current version of the game since it auto-updates.)

2. Both

3. my kids play grounded they have lost their game saves/progress every time they play.

4. Played the game with auto save turned on, saved game on exit, the next day they'd start the game up and no saves would be present.  Meanwhile I myself have never experienced this problem, my game always saves my progress.

Can't say I really want to generate a support ticket at this point because it doesn't seem to be happening....I guess I could sign in as my daughter and see if her game saves show up.  Not sure how to reproduce it when she's not playin in her own world anymore.  

[cstanick]

I'll get this bug logged in as we haven't seen something like this before. However, the reason we recommend folks to submit a bug report is because, this forum isn't for bug reporting but for players to help each other out with in game issues. If you do end up figuring something out, please don't hesitate to send it to https://support.obsidian.net/contact