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"The account you're attempting to sign in with is not provisioned for this environment. Your app may not be configured correctly."


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So, I bought this game for a few people hoping to play with them (all on PC), but one of the people is unable to login due to the error: "The account you're attempting to sign in with is not provisioned for this environment. Your app may not be configured correctly." 

Has anyone else gotten this error, and is there a fix for it? 

This person has tried reinstalling everything multiple times, restarting/stopping processes, using command lines in cmd prompt and pretty much trying everything I could google about login issues for hours, nothing has worked.  I think they are also unable to install the xbox live game app for some reason, it also results in an error.

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