Groundbreaker Bug or Glitch

[Quincapotomus]

I have really enjoyed the game so far, but I have ran into a problem after completing the Valley's questline.  I am playing on a original PS4 (When they first came out). When I try to go to leave the Unreliable to go to the groundbreaker the game will kinda freeze on the loading screen. The music will abruptly stop during the loading screen, but the icon on the bottom right hand of the screen will keep moving. I have left it on the loading screen for an hour to see if it will ever load up. I do not have the technically knowledge on how to transfer a video of the issue onto my computer. I have tried to do some trouble shooting on the issue myself.  This is the order I have tried to do the trouble shooting in.  (I own a digital copy of the game and not a disc copy)

1. Power cycle PS4 and load from a slightly earlier point in the game (This has worked on any other game which I had crash on my PS4 before)

2. Check for updates on both the game and the system before trying again.

3. Create a new character and played through the beginning of the game again to have it freeze in the same spot. 

4. Uninstall game, Reinstall game

5. Uninstall game, delete all save files on the system dealing with the game (because they are a seperate thing from the games files on the PS4), De-frag the hard drive, Re-install game, created a new character. 

I would like to play through the game and not get a refund, because I have really really enjoy what I have played so far. And I would prefer if I did not have to buy a new PS4. (Btw, other games have not given me any other issues, Spiderman, Mass Effect: Andromeda, Skyrim Ultimate Eddition, Fallout 4, etc.) 

[OEI_Wolf]

Hi, Quincapotomus.

I'm sorry for the late reply. To expedite your issue, if haven't done so already, we ask that you please visit http://privatedivision.com/support and report the issue there. This will get your issue into our publisher's queue to ensure the fastest possible turn around time. Again, I apologize for the late reply and thank you for your patience.