Game continuously crashes to desktop in Edgewater

[ryantherobot]

I've re-installed the game twice already to try to fix the constant crashes to desktop, but nothing has helped. First, it was crashing any time I tried to interact with the creatures outside of Edgewater. After reinstalling twice, I was able to get past this part and actually get into Edgewater. Now, when I try to enter the building to speak to Reed Tobson, it crashes every single time. 

Is there any way to view a log to see what is causing the crash? I really don't want to do a complete re-install again, it takes all night to download. I have the latest NVidia driver and my Windows 10 is up-to-date...

Intel Core i70-2600K CPU @  3.40 GHz
Graphics card: NVIDIA GeForce GTX 1070 Ti
16.0 GB RAM

[Dorgrin]

Out of curiosity, does it continue to crash if you reboot the PC and use a slightly earlier save?

As for errors, open the start menu, type "Event Viewer" and run it. In the left pane, expand "Windows logs" and then click "Application". On the right pane, find "Filter current log" and click it. Tick the "Critical", "Warning" and "Error" check boxes, then click okay. In the middle pane, look for any entries that correspond to the time of the crash. When you click on an entry, the bottom half of the middle pane will show its details - in particular, you're looking for the text in the "General" tab. 

[ryantherobot]

Thanks for your reply, but there are no entries in the Event Viewer when the game crashes.

Also, I've rebooted my PC multiple times, reinstalled the game twice, and "verified" the game installation twice (both times leading to downloading 19GB+ which took hours). 

[Dorgrin]

Okay, that's harder to deal with then. Devs will need to look into it.

To help (maybe), grab the Process Monitor (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) and run it when you play the game. When it crashes, check the relevant time entry (will be end of the log) and see what the game was doing. That'll help look further into the problem.

You'll need to filter the entries because you'll see everything that's going on on your system. To do that, go to Filter > Filter in the top menu, set the first dropdown to "Process name", the second to "Starts with" and the text box to "Indiana" without the quotes. Then click add and okay, and you'll just see what the game executable is up to.

Post back with the last few entries once you have them on a crash; if nothing else, it'll help the devs find the faulting code.

[ryantherobot]

I'm going to try to reinstall the game again tonight, I ended up doing a fresh install of Windows since I was having an issue with another game as well. I'll update here if the problem persists. 

[ryantherobot]

OK I reinstalled windows and and tried playing the game again and nothing is different - it still crashes constantly. I downloaded Process Monitor and let the game run until it crashed - here are a few (1000) of the entries around the time that the game crashed (attached).

I also see an entry in Event Viewer, which doesn't happen on every crash. Here it the error:

Application Error

Faulting application name: IndianaEpicGameStore-Win64-Shipping.exe, version: 4.21.2.0, time stamp: 0x00000000
Faulting module name: IndianaEpicGameStore-Win64-Shipping.exe, version: 4.21.2.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000d22ac6
Faulting process id: 0x17c0
Faulting application start time: 0x01d58fa8055967d9
Faulting application path: G:\Games\TheOuterWorlds\Indiana\Binaries\Win64\IndianaEpicGameStore-Win64-Shipping.exe
Faulting module path: G:\Games\TheOuterWorlds\Indiana\Binaries\Win64\IndianaEpicGameStore-Win64-Shipping.exe
Report Id: 96a10776-8aeb-4bd8-9b22-f99ddb181082
Faulting package full name: 
Faulting package-relative application ID: 

 

 

TheOuterWorlds-Crash-10-30-2019.txt

[Sam's Pollock]

I am having the same issue when loading between worlds/stages 

 

Faulting application name: IndianaWindowsStore-Win64-Shipping.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: ATIDXX64.DLL, version: 26.20.13031.10003, time stamp: 0x5dbc9614
Exception code: 0xc0000005
Fault offset: 0x000000000003307d
Faulting process ID: 0x1f48
Faulting application start time: 0x01d5963aaa7f266b
Faulting application path: C:\Program Files\WindowsApps\PrivateDivision.TheOuterWorldsWindows10_1.0.369.0_x64__hv3d7yfbgr2rp\Indiana\Binaries\Win64\IndianaWindowsStore-Win64-Shipping.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\u0348309.inf_amd64_23535cba806b80cc\B348293\ATIDXX64.DLL
Report ID: 2f81ca64-3870-4079-b949-c2bf7129a548
Faulting package full name: PrivateDivision.TheOuterWorldsWindows10_1.0.369.0_x64__hv3d7yfbgr2rp
Faulting package-relative application ID: App

[MeALot]

Try turning off Hyper-threading. It fixed the crashing when i returned to Edgewater for me.

[Inc8pable]

I have been facing this issue all week. Any resolution? I doubt turning off Hyper-Threading is the answer. I'm running AMD Ryzen 5 anyway so different technology right?

Faulting application name: IndianaEpicGameStore-Win64-Shipping.exe, version: 4.21.2.0, time stamp: 0x00000000
Faulting module name: ATIDXX64.DLL, version: 26.20.15029.15007, time stamp: 0x5e714040
Exception code: 0xc0000005
Fault offset: 0x00000000008cd6f8
Faulting process id: 0x3918
Faulting application start time: 0x01d60499fccaf686
Faulting application path: C:\Games\TheOuterWorlds\Indiana\Binaries\Win64\IndianaEpicGameStore-Win64-Shipping.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0353065.inf_amd64_2af28622e162cc90\B353014\ATIDXX64.DLL
Report Id: 4465a6a9-3f70-4bc3-a2f3-53ba5b7abc10
Faulting package full name: 
Faulting package-relative application ID: 

[Sebastony]

22 hours ago, Inc8pable said:

I have been facing this issue all week. Any resolution? I doubt turning off Hyper-Threading is the answer. I'm running AMD Ryzen 5 anyway so different technology right?

Faulting application name: IndianaEpicGameStore-Win64-Shipping.exe, version: 4.21.2.0, time stamp: 0x00000000
Faulting module name: ATIDXX64.DLL, version: 26.20.15029.15007, time stamp: 0x5e714040
Exception code: 0xc0000005
Fault offset: 0x00000000008cd6f8
Faulting process id: 0x3918
Faulting application start time: 0x01d60499fccaf686
Faulting application path: C:\Games\TheOuterWorlds\Indiana\Binaries\Win64\IndianaEpicGameStore-Win64-Shipping.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0353065.inf_amd64_2af28622e162cc90\B353014\ATIDXX64.DLL
Report Id: 4465a6a9-3f70-4bc3-a2f3-53ba5b7abc10
Faulting package full name: 
Faulting package-relative application ID: 

 Seeing the fault module name is "atidxx64.dll"

this should be related to your gpu, are the drivers up-to date?

if yes, maybe a revert to a previous driver could be required..

(happens alot with gpu drivers)

and

disabling AA could help,...see this thread

(not related to this game but similar issue, so could possible help)

https://answers.ea.com/t5/Battlefield-4/Recent-crashes-due-to-atidxx64-dll/td-p/2746836

 

Hope this helps,

[Inc8pable]

 

On 3/28/2020 at 8:19 PM, Sebastony said:

 Seeing the fault module name is "atidxx64.dll"

this should be related to your gpu, are the drivers up-to date?

if yes, maybe a revert to a previous driver could be required..

(happens alot with gpu drivers)

and

disabling AA could help,...see this thread

(not related to this game but similar issue, so could possible help)

https://answers.ea.com/t5/Battlefield-4/Recent-crashes-due-to-atidxx64-dll/td-p/2746836

 

Hope this helps,

Thanks for the ideas!

I tried to roll back to a number of older drivers but nothing seems to solve it. I think it's just the Epic Games Launcher or how they are handling their games from the store. I can play different games from different developers for hours without an issue. Maybe it will get patched one day.