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The Board reputation permanently damaged from SubLight quest

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The first quest I did in Byzantium was the SubLight one, where I must kill a person. 

After doing that quest, the reputation with The Board was damaged beyond 50%. Now I cant go into Byzantium and do other quests (even story quests) because my reputation is damaged.

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Anyone who has a hostile board reputation as they get to the main story quest on Byzantium is hitting this. You can't currently play the game if you're against the board. Does anyone know if customer support actually monitor these boards? This might be ticket with the dev territory, I don't think other players can help us with this. 

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