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XBOX ONE Controller not recognized after the first time playing

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I got XBOX ONE Game Pass. I can play the game on Windows PC too.

Installed the game (Game Pass, Windows Store). Starting. Controller (XBOX ONE) works perfectly!

I made a break... coming back. No controller support. In all other games the controller still works.


Why? What did I miss? Why is my controller working the first time with no issues and if I close the game and make a break the game doesn't recognize my controller anymore?

I started Assassins Creed Odyssey and my controller works fine.



kind regards, hiccups

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Hey, hiccups1980

I'm sorry for the controller issue you have run into. We have our development team looking into it and hope to have a fix for it shortly. In the meantime, to expedite your request, you can send an e-mail to our publisher, Private Division at support@privatedivision.com. This will get your issue into their queue and allow us to prioritize requests to ensure the fastest possible turn around time.

We apologize again and thank you for your patience while we work to resolve the issue.

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