Air1ne

So im in the crystal dungeon and I have to talk to the queen and what not. The problem is when I go up to talk to her the screen goes black as to go into the cut scene but what happens is it resets me right in front of the queen and it does this repeatedly. In other words it wont let me past this 1 part. Sad in a sense because I would rather not start a new character considering that I only need 1 more piece of rare gear to get a trophy (Im on PS3 BTW). So yeah thats what I am having a problem with at the moment and was wondering if anyone else had this issue and if resolved without starting over I would like to know.