This is absolutely terrible, I'm playing on xbox one in September 2020, 10 months after the game has been released and the best you have is contact the developer? You can't maybe give us a hand, or you know, push them to fix an absolutely game breaking bug? I'm loving this game but if I can't finish it then what's the point of me ever playing it again without a guarantee that I can even finish the story? Shame too, I was going to pick up the DLC but what's the point? I was also planning on playing another playthrough, but what's the point when the ending could just be glitched with no warning? It's a fun game but game breaking bugs like this are going to be in mind when considering the next game you guys release. Especially when you offer no help.
