Kittenkitsune

This This is not it, I have tried this, and it doesn't work by itself there has to be something more to it. I have Aloth, used the ice spell, used the pry bar, picked up the ring, and Aloth never makes it to the exit with the woman. He either falls out, drops the woman (in which case you have to pick her back up again) then falls out, or falls out trying to get out. I have been banging my head on this stupid little 'mission' for the last two hours because I sincerly want to save both of these people. I don't even care about the ring and it still turns out like this without taking it.