Aye, sent it to that email. Got an automated response back. It is has been 8 days (sorry for the mistake) as of this writing and includes the weekend. It was sent on Oct 23rd with the subject line: Physical Rewards (Order ID 1 Order ID 2 Order ID 3) received with problems.
I have DM'ed you the order ids.
Thank you so much for any help in this, I truly appreciate it/