Hi Aarik D,
First off just wanted to say thank you for your help, with this matter. I would also like you to know that the issue has been resolved on my end.
Lastly, I tried emailing support@obsidian.net on three seperate occasions, via two different email address' and each one bounced back with a failure to send. However, each one was via the android Pathfinder app playstore option 'Send Email', I did check the email address and it read right but not sure why the emails are failing to send but thought it should be something I'd bring to your attention.
Thank you again to yourself and Hannibal_PJV and I hope Bigbanjobear's problem has been resolved with the same success as mine.
Warm regards
Papa Bear
No joy for me yet.