I had a similar issue. Bought 3 chests with gold earned from playing. Redeemed the first 2 okay, but the third would not open. It showed up as having one unopened chest, but would not turn into the 4 cards. Some time later, I restarted the iPad, and the third (unopened) chest disappeared entirely. I also checked the gallery, and couldn't see the cards from the 2 chests that did open (there were a number of a specific card that I remembered)