mrsamsa

I waited for about 3 weeks to get the first reply, so it could take a while. I hope you will receive an answer much sooner.

Dan H, I've sent not one, but two letters to support straight after receiving "the box". None answered so far. So, what should I do?

Cykow, I don't think that offering Obsidian Edition at discounted price will actually cut it. I've already paid almost 80 dollars (base "physical copy" plus delivery) for "just a box" and don't want to pay even more. Dunno if this qualifies as fraud legally, but I sure feel decieved. Unfortunately, as it looks right now, Obsidian will most likely quietly sit the issue out and will not do anything to remedy the damage. Probably, there's no problem from their perspective. Or legal advisor told them to sit tight until the scooe of outcry will become clear. I just can't find any other reason for totally ignoring fair complaints from the loyal backers.

Thejs, the answer is kind of easy. Yes, it sucks a little bit to pay 70 us dollars for an empty box. Do you want to buy an empty box for this kind of cash? And mind you, Obsidian said NOTHING about the issue, not a single word. So, the problem does not exist? My messages to the support were left ignored. They know that they screwed up and for some reason refuse to acknowledge it and take action.

boffmoffet, honestly, I have no idea why this was done. Obviously, it was a terrible idea. Explanation I can come up with is not a pretty one. Probably, someone came up with the idea that it would be much cheaper to provide a modded four dollar video steelbook with a one dollar plastic card and for some reason fans should be cool with it ("Why would not they, no one uses physical media anyways..." - possible trail of thought) Printing DVDs is probably much more expensive. And buying from Amazon is not cheap too. And yes, I agree, this is breach of our trust. My question to anyone who came up with this would be why I was not warned about it? So I would not change my pledge before it's too late? Why anyone would think it's okay to sell an EMPTY box and expect fans to be cool with it?

I was wondering if anyone have tried to contact Obsidian regarding this fiasco? I've dropped a couple of mails to their support box asking for a refund, both ignored. Have Developers made any statement at all, considering that this thread was created a while back? Total silence on their end is kind of frustrating.

I do feel your pain. My "physical box" arrived on Tuesday. Man, I could not believe what I saw. What a letdown. I don't remember anyone from the team ever contacting me regarding this change, as I would totally aligned my tier accordingly. I don't need a useless box with a "nice sturdy card" and generic thank-you-for-your-money leaflet. Oh, well. It was good while it lasted. Will not back anything from this team ever again.