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Everything posted by mtfbwy

  1. I'm not 'acting' surprised. What I am is disgusted by the shoddiest customer support I've ever had the displeasure of witnessing. I don't care about your cliches either. All I'm looking for is an update. Yes, that's right. 2 1/2 months ago an Obsidian Entertainment employee stated on this board that the patch would be out 'in a few days' - and since then... nothing. How is expecting a follow-up to that statement an 'outrageous demand'?!?
  2. It's been 2 weeks now since I wrote Lucas Arts asking about the patch. Just like Obsidian Entertainment, they haven't answered. In the last couple of months there have been a great deal of speculation about the missing, promised patch. IMO the worst part about this whole scenario isn't the fact that the patch is still missing, as much as the deafening silence from Obsidian Entertainment. Judging from their site's front page it's not like they have forgotten all about the game: 'G4 is holding its G-Phoria awards show and Star Wars Knights of the Old Republic II: The Sith Lords has made the finals for RPG of the Year. Do your part and vote!' It's my opinion that for every day of continued silence Obsidian Entertainment is digging an increasing deeper pit for themselves to be buried in. And on top of that they have the audacity to come out and ask us to 'do our part' by voting in their favor, when they can't even be bothered to answer our e-mails or give us a long overdue update on the patch status. Obsidian Entertainment, WTF is wrong with you?
  3. I went to LA's site myself. It doesn't seem they have an e-mail address that we can write to, but if you go here and click 'Yoda's Help Desk', you'll eventually get to a mail form. I did, and I asked them about the status of the movie/sound patch. I'm guessing that if those of you who are interested also asked about it, they just might come out with an update. And, if we have any kind of luck, that update might even come soon...
  4. In this thread I've suggested that Obsidian Entertainment create a mailing list for updates about their patches. I've quoted an e-mail which I've sent to two of their different addresses. I've tried to explain how the negativity that abounds in this forum stems from peoples interest in this game coupled with frustration from the lack of updates. I've asked OE to throw us a bone in the form of just any kind of update. In return Obsidian Entertainment has chosen to disappear from these forums and refused to answer any e-mails. I'm positively baffled by this level of blatant disregard for their customers and sadly it's comming to the point where this whole mess is starting to negatively affect my view of anything concerned with OE and LA. Even though I was really looking forward to playing this game, I'm becomming more and more pleased with my decision to hold off my purchase until the patches were out - which it currently seems they never will be. Since it appears that initial sales are the only thing these companies are concerned with (as opposed to the deliverance of a solid product with the required post production support), I'm hoping that more of you (the buyers) will take this same approach (as me) in the future, as that hopefully will force developers and publishers to either get it right the first time or to dedicate the necessary resources post release. On another note, have anybody here tried writing Lucas Arts about this situation? Have you gotten any replies? I haven't been to LA's site, by I'm assuming some of you have. For those who are familiar with it, could you please post the appropiate e-mail address for contacting them regarding KotOR 2? Then I (and hopefully others here as well) can start writing them, in the hopes that it'll make them face up to their responsibility...
  5. Dear Obsidian Entertainment, since members of your team have responded to posts in this forum on several occasions, I'm assuming you're reading these lines as well. More than a month ago someone said that the sound and resolution patch only would be a couple of days off. Since then we haven't heard anything from you. This has caused a lot of frustration for many forum members, which in turn has led to a lot of negativity; a situation which may or may not have scared you off. What you need to understand is, that people only come to post here because the game you have worked so hard on actually matters to them. What we're giving you by being here, is a unique opportunity to have a two-way communication between you - the developer - and us - your potentially best customers. You see, the people that care so much about a game that they can be bothered to find the developers own site to follow it's development and ask for news are obviously the ones who'll be most vocal about said game's exeptional quality, pushing sales and knowledge of that game through word of mouth and posts on other boards. And for some inexplicable reason you're choosing to piss all that away. For every day of continued silence you're alienating your most valuable group of customers. Would it kill you to give us an update? You don't even have to come out with a set date for the patch. A small note about it still being worked on, or that it have been canceled, would really help a lot. Thanks for your time.
  6. This thread is now more than a week old, and with about 100 views per day it seems likely that at least one Obsidian Entertainment employee has read it. And just to make sure they have, I send them this mail on the 13th (6 days ago): They haven't replied. I'm beginning to wonder if Obsidian Entertainment is under a gag order from Lucas Arts. If so, don't worry Obsidian; you can tell us... "
  7. Hello Obsidian and fellow posters. I'm new to posting on this board but I've been following it on and off for some time to gather information on KotOR 2. I played the first KotOR (on PC) and while I really enjoyed it, none of my other 50 games has caused the same amount of grief that this game did. (Due to the ATI driver/loading crash bug. I have a HIS Excalibur Radeon 9800 Pro Ice-Q card in my rig.) Obviously, the faults of the fist KotOR can't be blamed on Obsidian, but the fact that the old problems haven't been removed from the sequel (as far as I can gather from reading this and other forums) is less than perfect, to put it mildly. And this is not even touching upon the host of new bugs introduced. Now, since Planescape: Torment and the Fallout series are some of my favourite games I had high hopes for Obsidian's sequel; hopes that many reviews say are almost fulfilled if it wasn't for the game's buggy state. Due to which I haven't bought the game yet. The thing is, I want the game to be as playable as possible when I sit down to dedicate time to it. One thing that's for certain is that I won't buy it and start playing when I know that another patch (the sound and movie resolution one) is comming 'soon'. Also, I find that my time can be spend more productively than checking up for patches when the producer/distributor of these can't even come close to announcing an ETA. So Obsidian, what do you say? Could you create a mailing list for those of us that are holding off buying the game until it's actually finished (or at least patched up as much as it's going to be)? I'm sure that those who already bought the game and suffered from some of it's bugs would like to know when it would be a good time to revisit the game as well. To Obsidian and Lucas Arts: If it helps your motivation to get this right, you would do well to consider that I'm certainly not the only one holding off my purchase until the game gets the attention it needs. In short: Good game = More $$$ - even this far after it's release.
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