Crashes during random moments during gameplay

[magusfva]

Description:

I've been experiencing crashes during gameplay at random moments (not during loading). I've tried lowering resolution and graphic quality as I thought it could be something with lack of RAM memory.

 

Steps to Reproduce the Issue:

Nothing specific, just play normally. It can occur as soon as 10 minutes into gameplay or as late as 3 hours playing.

 

Important Files:

 

Savegames

Attached as .zip in dropbox.

https://www.dropbox.com/s/aloczgx6xt2rjy6/PoE%20report.zip?dl=0

 

Output Log

Attached as .zip in dropbox.

https://www.dropbox.com/s/aloczgx6xt2rjy6/PoE%20report.zip?dl=0

 

System Specs

DxDiag attached as .zip in dropbox.

https://www.dropbox.com/s/aloczgx6xt2rjy6/PoE%20report.zip?dl=0

 

      Time of this report: 1/27/2018, 19:29:59

             Machine name: DESKTOP-OGGFIP0

               Machine Id: {3C32DC3E-71D0-433E-AC54-9368FF54F7AF}

         Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)

                 Language: Portuguese (Regional Setting: Portuguese)

      System Manufacturer: Acer

             System Model: Aspire F5-573G

                     BIOS: V1.25

                Processor: Intel® Core i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz

                   Memory: 8192MB RAM

      Available OS Memory: 8060MB RAM

                Page File: 4398MB used, 4941MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported

           DxDiag Version: 10.00.16299.0015 64bit Unicode

 

Screenshots

There's none as the game crashes during random gameplay.

[magusfva]

I have uninstalled the game for a long time, since I couldn't play because of the crashes. Tried installing it again after almost a year (last month had a total PC 'wipe' - reinstalled OS, GPU driver, directx). It still crashes during gameplay, this time without error messages.

 

Can anyone help??

[apieceofenergy]

According to the troubleshooting/workarounds post:

 

Framerate Issues/Frequent Crashing

 

There may be various factors contributing to this issue, so take a look at the different fixes to try and solve the problem.

• Disable Anti-Aliasing
  Many users have reported running into framerate issues and frequent crashing. If this is happening on your machine, go to the Graphics options and move the Graphics Quality slider to the left. This will disable anti-aliasing and should help your game's framerate.
   
• Lower Resolution
  If framerate issues persist after disabling anti-aliasing, then lowering resolution can sometimes add significant increases to performance. This can sometimes help significantly, especially on machines with lower system specifications. We are working on more ways to support performance increases as we patch the client.
   
• Clean and Clear Your Computer
  Dust and other particles can accumulate on parts of your computer, adversely affecting its efficiency when it attempts to run demanding programs and games. It is also important to make sure there is sufficient access to the ventilation fans for the computer so it can keep itself cool. Make sure to keep your computer or laptop clean and clear to avoid unnecessary strain and overheating.

• Set Power Options to High Performance
  One user discovered that switching the Power Options to High Performance greatly increased their framerate.

• Run as Administrator
  Some users are reporting major performance issues when not running the game as an administrator. If you are noticing issues such as this, please make sure that you are running the game in administrator mode. You can do this by doing the following:

1. Navigate to the Pillars Of Eternity install folder.
2. Right-Click on the executable icon.
3. Choose Properties.
4. On the Compatibility tab, select the Run This Program As An Administrator option.
5. Click OK.
6. If you see a User Account Control prompt, accept it.

Make sure to run the game as Admin when you both install and play the game to prevent issues; such as portraits not loading, unable to save, or some crashes.