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Game Crashing when starting new story



I have been playing this game on my Ipad for about two weeks now.  I like the game and have created several save files.  However, now when I log in and try to start a new story the game crashes to the desktop.  Every once in a while it will work, I'm now sure how.  But, 99% of the time it crashes out.  Is this a known problem?  How do I fix the problem?  I have contacted support but have received no response on this as of yet.


Ipad version 9.3.1

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