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No dialogue box for Nans

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Clandestine Cargo quest - "Take the sceptre pieces to Nans in the Blackenbury Sanitarium".

No dialogue box comes up when I click on the "..." bubble at her feet.

All she says is "Whatever happened down there, the Head Warden must be told about it".

Now I couldn't proceed with the "Man Who Waits" main quest as the patient fight was too hard.

As far as I remember I talked to the Head Warden after talking to Azo.

So I carried on with other quests including this one. Is this why there's no dialogue box?

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Ah, it's me again.

As I suspected, I needed to complete the battle downstairs which I have now been able to do.

Returning to Nans I was able to open the dialogue box and mend the sceptre.

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