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Playstation PSN Pre-Order Codes are not working



I have purchased 2 copies and pre-ordered both from Gamestop and Best Buy. The Best Buy code in the box did not work and the 2 codes generated on receipts from Gamestop did not work. The Playstation Store has been updated for the day and the codes still did on work. Can someone please let me know how to redeem my pre-order codes to receive the mentioned items? Thank You!

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