Crossplay PS5

[Ryan1999]

I am having issues getting my cross play to activate on PS5. I have tried an exhausted list of things, but it still presents the error message "Grounded could not be linked to a Microsoft Account at this time". I am lost for what to do.

Has anyone else had any similar issues and if so how did you resolve them?

Thanks.

[DrakulDragon]

Same, and I opened up a ticket. Just found another thread though and deleted and reinstalled the game per that instruction. Works fine! Currently playing with a steam partner

[Laim Minhel]

Hey, that error can be frustrating! A few things that helped others with similar issues:

• Make sure your Microsoft account isn’t already linked to another platform or console. Sometimes unlinking old devices helps.

• Double-check your privacy settings on the Microsoft account—cross-play permissions sometimes get blocked there.

• Try signing out of both the PS5 and Microsoft accounts completely, then sign back in fresh.

• If possible, test linking on the Microsoft account website first to see if it prompts any error or verification step.

If none of that works, sometimes waiting a bit and trying again later helps too, as it could be a temporary server-side issue. Hope you get it sorted soon!