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"You need to connect to an xbox live account"


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hello, there are already 2 updates that my girlfriend has been having problems connecting to the game.  when trying to log into some game invitation, a message similar to "You need to log into your xbox live account to access the game" will not log in at all.  we've already checked everything, if the gamepass access works, if the Gold is purchased and everything is fine.  we've tried to uninstall and install and several "obvious" solutions and nothing works.  We don't know what else to do to make it work again, I hope you get a solution, Thanks for your attention.

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