[PC] Game freezes during prelude

[r0ly25]

Hey guys,

 

I am looking for some help and apologies if this is covered else where.

 

Up until today I have been unable to progress past the adra teleporter in the prelude as the game always freezes.

 

After installing the latest beta patch I have progressed to conversing with Pallid knight but again it freezes! I can go to task manager and close the game no problem so its not a hard crash the game just stops.

 

I have changed game resolution, updated drivers, launched game as administrator, activated compatibility mode, checked GPU/CPU usage which seems fine, verified game files (on steam) and am running out of options!

 

Has anybody experienced this? I've tried searching for solutions but not luck so far!

 

Many thanks,

Ian

[adragojlovic]

Greetings,

 

And my apology for any inconvenience regarding the freezing when encountering the adra teleporter. Would it be possible for you to send us your DxDiag and output logs so that we can investigate this further?

 

Cheers.

[r0ly25]

Hi adragojlovic,

 

I've got my DxDiag but am unsure what you mean by output logs?

 

Thanks

DxDiag.txt