isarafan

So what are those of us blocked from progressing in the game because of this bug supposed to do? My closest save game is from over 6 levels before. I cannot get out of the room where you pick up the rift device after eliminating the enemies and jumping up the platforms to the second floor. I get the prompt "elevator currently in service". Since the patches are not helping with our savegames, are we just supposed to give up and uninstall, after buying the game?