I'm having the same problem, hence why I came here. I googled any possible answers, but get mostly (if not only) Vista solutions, which are supposed to work for Win7 as well. I haven't had any luck, however. I finish creating a character and end up with a "Program has stopped running..." screen right after the scrolling the text.
System information:
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Operating System: Windows 7 Professional 32-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Compaq Presario A900 Notebook PC
BIOS: Default System BIOS
Processor: Intel