Donavan

I've done everything here, including the E-Mail. I sent one, and replyed, and am now waiting for a new file. Before, it wouldn't go past where I clicked Game, now when I click New Game, and create my character, and load the game, it stops working and says, "Star Wars: Knights of the Old Republic II: The Sith Lords has stopped working." Is there anything special I need to do for that?