StarShadow88

I'm having a problem navigating to the Twin Elms area on the map. All four places over there are grayed out. I have some characters that are level 9 and some are level 8. I have received the side quest to help Pallegina go to Twin Elm back when I was level 5 or 6 but still have not figured out how to get there. How do I get there? What other place do I have to be in order to navigate to there? Please help a newbie out, thank you!!!