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A Look Into the Fig Physical Items


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#61
Eclipsiste

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I'm starting to worry a bit and I'm checking my spam folder everyday just in case ^^

Did anyone receive anything yet?



#62
bjon045

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No. I don't think anyone has even got their tracking codes.



#63
boffmoffet

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I would not worry about it, the latest update just came out and finally gave a specific time frame. We have been upgraded from "soon" to "please keep an eye out."

 

I am gonna start giving this informative level of specific, actionable details around my own time frames at work.  "Soon boss." "Oh jobs fufilled boss, keep an eye out."


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#64
bjon045

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Physical Backer Rewards Update
 
By now, some of you may have noticed that the status of your order has been changed on our backer portal - fear not, as your rewards are finally ready to be fulfilled. We apologize again for the delay and can't wait for your deserved rewards to arrive on your doorsteps. 
 
If you're worried you might not be home at the time of the delivery, no worries! Please contact us with your order number and any pertinent details (such as when it would be the best time for us to send your rewards).  Additionally, we will be sending out new information on a weekly basis until the end of the year, so please go ahead and send us your new or updated information and we'll get the details over to our distribution centers to fulfill your order. Once your order has been sent out, you'll receive tracking information from our fulfillment centers, so please keep an eye out!

 

Based on this we should be getting an update in 3 days time. We'll see....

 

Also, it is incredibly concerning that they state "we will be sending out new information on a weekly basis until the end of the year". Does that mean some people will be waiting more than a couple of weeks or even up to 6 months?!?!?


Edited by bjon045, 23 July 2018 - 03:37 AM.


#65
Kiatrasi

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Obsidian, get a friggin move on already and ship people the physical items they pledged for...



#66
Achilles

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Obsidian, get a friggin move on already and ship people the physical items they pledged for...

The physical items aren’t at obsidian, they are at the distribution houses. Have been for weeks now.

#67
Gitmfap

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I’d prefer to wait for good product, then to rush bad product.
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#68
bjon045

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Yet again, another promise broken. Last update we were promised weekly updates and it's been well over a week...



#69
Achilles

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Yet again, another promise broken. Last update we were promised weekly updates and it's been well over a week...

I was pretty disappointed that it didn’t come up in the dev stream yesterday.

#70
ManifestedISO

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Doesn't make sense to release new information every week only about physical goods? I'm guessing it refers to backer updates, dev streams, free/premium DLC, anything that qualifies as 'information'. 

 

In other words, yesterday's dev stream was the new info ... next week's info dump will be BoW and 2.0, perhaps. 

 

All I know is, I can't exercise the privilege of wearing a black Obsidian hoodie during a summer heat wave.

 

 



#71
bjon045

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 I'm guessing it refers to backer updates, dev streams, free/premium DLC, anything that qualifies as 'information'. 

 

 

Re-reading the update it sounds like they are actually saying they will send weekly updates to the distributors. I'm guessing it is a screw up on their end.


Edited by bjon045, 28 July 2018 - 02:41 PM.


#72
ManifestedISO

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 I'm guessing it refers to backer updates, dev streams, free/premium DLC, anything that qualifies as 'information'. 

 

 

Re-reading the update it sounds like they are actually saying they will send weekly updates to the distributors. I'm guessing it is a screw up on their end.

 

 

you're right, it's not at all about backer updates and DLC ... they're sending 'new information' to distributors every week until the end of the year ... a few hundred names, addresses, and order items per week

 

might not be a screw up because it was their plan all along ... either way, that particular paragraph is obtuse af

 

 

sweet, well then I'll get my hoodie in December, probably, when it's chilly and appropriate



#73
Aoyagi

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I'm just glad the package didn't get lost on the way somehow. The little things that make people happy these days, eh?



#74
Dan H

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Hi all - yes, you're right, the wording on the FAQ was unclear and I'm sorry for any confusion it may have caused. We'd meant to say that our distributors would be getting weekly updates in the form of backer data for any backers who had not filled out their information to make sure we weren't putting a cutoff for backers who might not have filled out their information. I've edited the wording to reflect that.

 

That being said, however, weekly updates are a great idea, and we're going to implement them in our support page here. We had originally planned to send out updates when we had hard information for backers (i.e. dates), but you deserve more for your patience and we'll do better.


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#75
Townsendvol

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Hi all - yes, you're right, the wording on the FAQ was unclear and I'm sorry for any confusion it may have caused. We'd meant to say that our distributors would be getting weekly updates in the form of backer data for any backers who had not filled out their information to make sure we weren't putting a cutoff for backers who might not have filled out their information. I've edited the wording to reflect that.

 

That being said, however, weekly updates are a great idea, and we're going to implement them in our support page here. We had originally planned to send out updates when we had hard information for backers (i.e. dates), but you deserve more for your patience and we'll do better.

 

Dan,

 

My account is updated with my current email but I have not been getting emails for a long time now, is there someone I need to check with or is there a setting I might be missing?



#76
Regggler

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My account is updated with my current email but I have not been getting emails for a long time now, is there someone I need to check with or is there a setting I might be missing?

 

 

Hey Townsendvol, same thing happened to me - Backer updates stopped coming even though my mails were set up correctly in both fig and backer portal. I contacted support at https://support.obsidian.net/ and they got it fixed within just a couple of days.



#77
Townsendvol

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My account is updated with my current email but I have not been getting emails for a long time now, is there someone I need to check with or is there a setting I might be missing?

 

 

Hey Townsendvol, same thing happened to me - Backer updates stopped coming even though my mails were set up correctly in both fig and backer portal. I contacted support at https://support.obsidian.net/ and they got it fixed within just a couple of days.

 

Thank you, I will give it a shot.



#78
LerxstOfSyrinx

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Mine was shipped today via USPS!  (U.S. address) I found the email in my Gmail SPAM folder.  It shows exactly what you ordered and the subject was "Your order has shipped" from support@vsevil.net.






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