Bought 20,000 Gold. Got charged. Didn't get the gold. Help.

[Witts11]

I just purchased 20,000 Gold to buy 40 Treasure Chests, and while I got charged the money for my purchase, I did not get the gold. I got an error message in a red box that said...

 

NotAuthenticated

X-Authentication HTTP

Header contains invalid

Ticket

 

Sooooo... Yeah. I either need the 20,000 gold that I purchased or a refund of the money that I spent. I bought the Runelords Expansion ($24.99) and THAT purchase worked properly, so I don't know what happened with the gold purchase. I had also purchased the Daily Gold and (despite glitchy) that seems to be working okay. I also noticed today that when I completed scenarios it was showing that I earned 0 gold and that I was at 0 gold total, but then I'd go to the Store and it seemed to be showing the correct amount. Who do I need to speak to to get this rectified?

[strid3r_190]

Hi - Obsidian support got back to me & corrected this issue promptly.

 

Thanks I really appreciate it!!

[Aarik D]

Hello Witts11,

 

Sorry to hear about that, could you email support@obsidian.net with a proof of purchase and your PFID# (you can find this in the settings menu) so we can get this resolved asap.

 

Thanks!

[Witts11]

Hello Witts11,

 

Sorry to hear about that, could you email support@obsidian.net with a proof of purchase and your PFID# (you can find this in the settings menu) so we can get this resolved asap.

 

Thanks!

I sent an e-mail yesterday, but did not include the PFID. I just sent another with the proof of purchase and PFID, as well as my Game Center information and associated e-mail address. Thank you for your assistance.

[strid3r_190]

Hi I had the same thing happen (bought 9000 gold). I have emailed Obsidian support with my PFID & purchase receipt. I'm hoping this gets resolved sood so I can use the gold to purchase my next adventure.

 

Thanks