Same issue here (Android user). Bundle purchased and listed as "owned," but cannot access unlocked characters and Vault shows no cards for decks 1-6, etc.
I appreciate the Devs being on top of this all through the night and into the morning - it's not unreasonable expect problems with a new release, and for a title as awesome as this one (assuming the core content is as seamless as the tutorial was!) it's quite forgivable... even if I am dying to get my Ezren on.
Things I have tried:
1.) Restarting the app.
2.) Restarting the app and the device.
3.) Re-synching Google Play, powering off the device, and relaunching the app.
4.) Signing out of Google Play, powering off the device, signing back into Google Play, and relaunching the app.
5.) Signing out of Google Play, uninstalling the app powering off the device, signing back into Google Play, reinstalling the app, and relaunching the app.
Sadly, none of these worked. It feels like an account-side issue?
Thanks in advance for all your hard work repairing this issue ASAP, dev team.
EDIT: Oddly... when I signed out of Google (the account was no longer listed in my settings) and launched the app anyway just to see what would happen, I got a "login successful" message. Logged in to what I have no idea...
Edited by Greenvise, 28 April 2016 - 04:41 AM.