Random crashes on loading screen.

[Thommas]

Hey there. 

 

I had this game for about half a year now. Every now and then, the game crashed on a loading screen. It either shows a crash report or the windows "stopped working" message. Somethimes I can play for hours, but today it just keeps crashing 90% of the time. So i decided to show up here for assistance. In the 6 months I owned the game, I have a reinstalled windows 2-3 times. Hasnt done one single difference.

I  have attached my specs and the latest crash report. I already tried to validate the game cashe files, but every time i does- This message pops up at the end: 

1 files failed to validate and will be reacquired   and the crashing keeps going on.

 

 

By the way, my graphic drivers are up to date. And the crashed has been there forever and ever, punching me in the face.

DxDiag.txt

output_log.txt

[Thommas]

I would really like som help.. Thanks

[Aarik D]

Hey Thommas,

 

Thank for uploading those files before hand. Unfortunately I am unaware of that steam issue, but I would suggest uninstalling the game and deleting the local data in the Steam folder and try reinstalling and see if that fixes your issue. 

 

Let me know if that worked.

 

Thanks a bunch!

[Thommas]

Deleting the local data? How do I do that, and what will happend to my saved game files?

[Aarik D]

Go to where you game is installed. I will most likely be in your Steam folder on the drive you installed it on. C:\Program Files (x86)\Steam\steamapps\common

 

Your save files are stored in a different location, so they wont be deleted. 

[Thommas]

Go to where you game is installed. I will most likely be in your Steam folder on the drive you installed it on. C:\Program Files (x86)\Steam\steamapps\common

 

Your save files are stored in a different location, so they wont be deleted. 

Did not work. I did what you told me to, and did not crash for some time. However i crashed on loading screen just now.

[Aarik D]

Hey Thommas,

 

Could you please upload a new output log right as the game crashes? 

 

Thanks.

[Thommas]

Hey Thommas,

 

Could you please upload a new output log right as the game crashes? 

 

Thanks.

Here is one from 7 and 8 marts.

output_log.txt

output_log.txt

[Aarik D]

Thanks Thommas,

 

I'll send those files over to the appropriate department and see what the issue is.

 

Thanks!

[Thommas]

Thanks Thommas,

 

I'll send those files over to the appropriate department and see what the issue is.

 

Thanks!

Any progress? 

[BMac]

I looked through your logs and it's hard to pin down the problem, unfortunately.  I'm shooting in the dark, but here are a few questions:

1. Are you running a lot of other programs or background processes while playing the game? Try closing as many of them as possible before playing.
2. Are you using an antivirus program?  You might try disabling it before validating the game again with Steam and while playing the game.
3. If the problem occurs more often with a particular save file, please upload that save.