stuck on loading screen when trying to go to gilded vale

[yuri89]

Just bought this game and already can't play it. Everytime I try to go to that place the loading screen keeps on going. music plays and all but no real loading. normally it should take a couple seconds. Tried even an older save but to no luck.

[AstralWanderer]

Welcome to the forums Yuri89,

 

Check which version of Windows you are using. If it is 32-bit then you may need to change startup settings - see Windows 32-bit: Crashing occasionally or on specific area transitions.

 

Otherwise, please run a DirectX diagnostic (see here for instructions), save the results and post the dxdiag.txt file created in your next post.

[yuri89]

Welcome to the forums Yuri89,

 

Check which version of Windows you are using. If it is 32-bit then you may need to change startup settings - see Windows 32-bit: Crashing occasionally or on specific area transitions.

 

Otherwise, please run a DirectX diagnostic (see here for instructions), save the results and post the dxdiag.txt file created in your next post.

it is a 64-bit one. and the diagnostic also can't find any problems.

[AstralWanderer]

it is a 64-bit one. and the diagnostic also can't find any problems.

Please post the dxdiag file anyway - it provides key information about your software and hardware setup which can help others to identify known issues or conflicts.