Can't complete the pledge managment and customer support are yet to answer

[Arcoss]

I don't know what's the problem but it keeps sending me back to the Customer information screen or the Place Ordere screen

 

 

I pledged the 35 dollar tier and the Order of Eternity bonus

 

NOTE: I changed my credit card between the pledge and now

 

Update: I managed to get the Order Of Eternity pledge via updating my order with the expansion pack but the main game doesn't appear in my profile page

 

UPDATE 2.0: Now the game does appear in on my order but there is a second unpaid order there as well, how do I remove it?

Edited December 13, 2013 by Arcoss

[Guest Matt Sheets]

We just rebooted our payment center and the issue should be resolved.

 

Could you please attempt the process again and let me know the results?

 

Thanks!

[Arcoss]

 I managed to get the Order Of Eternity pledge via updating my order with the expansion pack but the main game doesn't appear in my profile page

[Arcoss]

UPDATE 2.0: Now the game does appear in on my order but there is a second unpaid order there as well, how do I remove it?

Edited December 13, 2013 by Arcoss

[Guest Matt Sheets]

There will be an update with the ability to cancel Open/Pending orders.