godask Posted December 11, 2013 Share Posted December 11, 2013 Took me a few tries but eventually it worked. Just high load, I guess (hardly unexpected). Link to comment Share on other sites More sharing options...
DancingShade Posted December 11, 2013 Share Posted December 11, 2013 Huh. I tried changing browsers and computers with no success. It still wasn't working a minute ago, then I went through the motions for the twentieth time and it just decided to work for once. It's overloaded, nothing more. Link to comment Share on other sites More sharing options...
Mortes Posted December 11, 2013 Share Posted December 11, 2013 Worked now for me as well. Link to comment Share on other sites More sharing options...
iZerw Posted December 11, 2013 Share Posted December 11, 2013 I've managed finally. Link to comment Share on other sites More sharing options...
Amentep Posted December 11, 2013 Share Posted December 11, 2013 A semi-common problem for physical reward tiers seems to be not realizing country and state are dropdowns. Obviously this doesn't apply to the OP, but some of you may be having the problem the same as I. Double check those two entries, type in only two letters and then click what drops down. This is the issue I was having. Thanks. I've sent an email cancelling my help request (I hope). How embarrassing the answer was so simple! I cannot - yet I must. How do you calculate that? At what point on the graph do "must" and "cannot" meet? Yet I must - but I cannot! ~ Ro-Man Link to comment Share on other sites More sharing options...
camviv Posted December 11, 2013 Share Posted December 11, 2013 I had problems as well, when I got to the payment method it errored out so in the end I cleared my cart tried again and it worked for me. Link to comment Share on other sites More sharing options...
Ward Dragon Posted December 11, 2013 Share Posted December 11, 2013 I was having trouble last night, but it worked for me today. I couldn't sign into the site to manage my pledge (it kept saying my information was incorrect so maybe I had trouble with the Capcha thing). So I signed into the forums and realized I was signed into the pledge site automatically. Then I tried to link my e-mail address from Kickstarter and it said it sent an e-mail but nothing came so I gave up. Today I found the e-mail in my inbox and was able to successfully link my Kickstarter pledge to the rewards site and confirm my rewards. It now says my order is pending, so I think it worked I'm sure most of the problems are just because everyone is trying to sign on at once now that the site is finally active. Hopefully if people wait a day or two it will work Link to comment Share on other sites More sharing options...
KarroK Posted December 11, 2013 Share Posted December 11, 2013 I finally got my order through, just using Chrome, guess patience rewards sometimes ;-) Link to comment Share on other sites More sharing options...
RabidWeevil Posted December 11, 2013 Share Posted December 11, 2013 Yup, it seems to be working just fine now. Got mine in as well. If it's still not working, I'd do as camviv reccomended and clear the cart and start over. Link to comment Share on other sites More sharing options...
Nithy Posted December 12, 2013 Share Posted December 12, 2013 Mine finally went through this morning. Awesome. Link to comment Share on other sites More sharing options...
4verse Posted December 12, 2013 Share Posted December 12, 2013 mine is still not working and i got no answer from customer support also. any news from obsidian? Link to comment Share on other sites More sharing options...
4verse Posted December 12, 2013 Share Posted December 12, 2013 Yeh that is probably the best you can do right now. They can probably find where it is in the system and back it up. Anyways, finalized my pledge earlier except my Kickstarter badge seems to be missing. Your KS badge is fixed at least. Please let any of the Mod Squad know about a KS missing Badge and we will endeavour to get you all badged up asap @Fionavar: it's not working for me. still get an error (Invalid pledge token. If you believe you're receiving this in error, please contact us.) altough paypal confirmed that may pledge worked. Link to comment Share on other sites More sharing options...
Xelosu Posted December 12, 2013 Share Posted December 12, 2013 Problem persists for me too. I'm a slacker backer, and I was using Chrome and IE 11 ;/ Link to comment Share on other sites More sharing options...
Plaguesofwrath Posted December 13, 2013 Author Share Posted December 13, 2013 Glad to see I wasn't the only one. I did submit a ticket and they got back to me. Tried again today after work and it worked. Link to comment Share on other sites More sharing options...
Xelosu Posted December 13, 2013 Share Posted December 13, 2013 Still no luck here and didn't get any email from support either. My guess is that they have to check some of the transaction by hand that is why it takes a while.. Link to comment Share on other sites More sharing options...
ghazer Posted December 14, 2013 Share Posted December 14, 2013 Still no luck here and didn't get any email from support either. My guess is that they have to check some of the transaction by hand that is why it takes a while.. Same here... Well, as long as they get around to it before the game is out it's fine, I guess. Link to comment Share on other sites More sharing options...
Guest Matt Sheets Posted December 14, 2013 Share Posted December 14, 2013 We're still hammering through the support tickets so I apologize about they delay. The Invalid Pledge Token errors should be resolved. If you still have the problem exist, please email create a support ticket so we can attempt to resolve the issue. Link to comment Share on other sites More sharing options...
Petrus Posted January 4, 2014 Share Posted January 4, 2014 I got a similar issue. My payment has gone trough, but it still sits on pendding. Maybe becouse of the holliday? Hope it get fixed soon. OrdersAny orders you've made are shown here. CreditAny account credit will be applied to new purchases. Your account credit balance: $0.00 Purchases Order Placed Order ID Total Status Payment Fullfilment December 28, 2013 11:12 AM D80HHCBBS3OUU $51.00 Confirmed Paid Pending Link to comment Share on other sites More sharing options...
Silent Winter Posted January 4, 2014 Share Posted January 4, 2014 (edited) Purchases Order Placed Order ID Total Status Payment Fullfilment December 28, 2013 11:12 AM D80HHCBBS3OUU $51.00 Confirmed Paid Pending I'm pretty sure the 'pending' part is for fullfilment - which won't be done until the game is out. Unless I'm much mistaken/misinterpreting the meaning. Edit to confirm: Mine still says pending too. Edited January 4, 2014 by Silent Winter _________________________________________________________________________________________________________________________ *Casts Nature's Terror* , *Casts Firebug* , *Casts Rot-Skulls* , *Casts Garden of Life* *Spirit-shifts to cat form* Link to comment Share on other sites More sharing options...
Guest Matt Sheets Posted January 6, 2014 Share Posted January 6, 2014 I got a similar issue. My payment has gone trough, but it still sits on pendding. Maybe becouse of the holliday? Hope it get fixed soon. OrdersAny orders you've made are shown here.CreditAny account credit will be applied to new purchases. Your account credit balance: $0.00Purchases Order Placed Order ID Total Status Payment Fullfilment December 28, 2013 11:12 AM D80HHCBBS3OUU $51.00 Confirmed Paid Pending Your order will remain as pending until we ship and process all orders, which will be closer to release date. Link to comment Share on other sites More sharing options...
warg Posted January 15, 2014 Share Posted January 15, 2014 Hello, I'm a slacker backer too and pledged 29 USD. Now the smallest reward to select is by 35 USD so I cannot proceed. Is there a solution for this already? I thought I get a digital download of the game for 29 bucks... Or do I have to contact staff? I thougt I ask here first, because they surely get many mails regarding this. _____________________________________________ Hungarian localization in progress Link to comment Share on other sites More sharing options...
Guest Matt Sheets Posted January 15, 2014 Share Posted January 15, 2014 Hello, I'm a slacker backer too and pledged 29 USD. Now the smallest reward to select is by 35 USD so I cannot proceed. Is there a solution for this already? I thought I get a digital download of the game for 29 bucks... Or do I have to contact staff? I thougt I ask here first, because they surely get many mails regarding this. It looks like you've confirmed your order for the 29 dollar Pledge for the Slacker Backer. If you want to place another order, the current pricing tiers are what's available to you. 1 Link to comment Share on other sites More sharing options...
Agremont Posted January 15, 2014 Share Posted January 15, 2014 On my order (which I made on the 11th of December) it says: Total:0.00$ Status: Confirmed Payment:None. I hope that won't be a problem. If I check my order summary it all seems to be correct though. Link to comment Share on other sites More sharing options...
Guest Matt Sheets Posted January 15, 2014 Share Posted January 15, 2014 On my order (which I made on the 11th of December) it says: Total:0.00$ Status: Confirmed Payment:None. I hope that won't be a problem. If I check my order summary it all seems to be correct though. Since you used only Credit from the Pledge you had made, your payment is showing none since you didn't pay any additional money. Link to comment Share on other sites More sharing options...
Agremont Posted January 15, 2014 Share Posted January 15, 2014 Thanks for clearing that up for me. Link to comment Share on other sites More sharing options...
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