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Bug - Obtaining spider rope from spinning wheel

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Seems that I am unable to collect the rope from the spinning wheel on xbox one.  The spinning wheel processes the spiderweb as normal however I am unable to pick up the spool when when completed.  I see the hand icon however I am unable to retrieve from the bottom box.  

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I was having the same issue as well but realized that once the hand is on the spool, just hold down the A button for a second or two and it will get picked up.  To get the hand to show up on the next spool, I just rotate the right thumbstick in a circle and the hand appears.

You can also pick up the completed spools by looking at the spinning wheel and highlighting the spools at the bottom of the wheel.  It's a little sensitive in third person view, so first person view might be easier to highlight the spools.

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