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Thank you for playing Grounded! Grounded is currently in Game Preview/Early Access, and as such, unfortunately has a few… bugs, pardon the pun. The team is working hard to update the game often and below are some workarounds that may be helpful. If you find an issue that isn’t listed here, please feel free to Contact Us and include as much information as possible. 

 

MAJOR 

Known Issue: Attempting to build/craft/recycle in the game will cause the game to crash.  
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: There is a known issue with Radeon R series graphics cards and Game Pass PC crashing related to a Direct X 12 error. 
Workaround: Unfortunately we do not have a resolution for this but we are looking into it and hope to have something soon. In the meantime, you should check to make sure your drivers are all up to date. 

Known Issue: Grounded crashes when loading into a game session. 
Workaround: Players on Steam report that they can get the game to work on the second or third attempt, so keep trying to see if you can load into the game. We are currently looking into this issue and are working on it to get everyone into the game playing.  

Known Issue: PC players will sometimes crash or freeze while logging into the game. 
Workaround: Some players have reported that giving the game permissions in their anti-virus has allowed them to bypass this issue. We are continuing to investigate into this to find a resolution. 

Known Issue: Xbox One players are reporting controller delays while playing the game. 
Workaround: No known workaround at this time, however some players have reported that this could be caused by having more than one controller active while playing. This issue is still being investigated. 

Known Issue: Some players on PC are reporting latency issues and high ping while playing multiplayer. 
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: The feedback system is sometimes causing games to freeze or crash. 
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Some players are reporting issues with not being able to locate their friend's games when searching. 
Workaround: No known workaround at this time. This issue is still being investigated.

Known Issue: Players on Steam are unable to see their friends when joining an online game and, are receiving a hosting error message when attempting to join or host a multiplayer game.  
Workaround: We have found an issue where some player's system clocks were not lining up with the server clock (in the minutes section), which prevented players from joining online games. You should now see a message appear if this is affecting you, letting you know that you may need to adjust your system clock so that your minutes match that of the host. Other players have also reported that sitting and spamming the "Search in Friends" button to locate their friends games will eventually allow the game to appear so they can join. 

Known Issue: Players are experiencing issues joining/hosting multiplayer games.  
Workaround: One workaround that has been found for players playing on PC is to follow the steps listed here: https://support.xbox.com/help/hardware-network/connect-network/troubleshoot-party-chat
Otherwise, we are still working on finding a resolution for this issue. 

Known Issue: Some players are finding their saves being set to Day 0 and everything in their game is reset to seem like a New Game. 
Workaround: There have been some players who mentioned a workaround where they find a save that works and then deleted other saves until they maintained a save list of around 10. This issue is still being investigated. 

Known Issue: Some players are reporting crashes when they Alt+Tab or change focus from the game. 
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Large amounts of ants causing performance issues or the game to crash. 
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Some guest players are finding their progress has been reset when rejoining a multiplayer host game. 
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Some players are experiencing an issue where they are attempting to save the game while being in combat, jumping, or other activities where they aren't able to manually save, the game will fail to save the game and delete the previous save. 
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Game crashes to the Xbox home screen or to desktop upon launching. 
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Some players are reporting that the auto-save feature is not working properly. 
Workaround: No known workaround at this time. This issue is still being investigated, more information is needed. 

Known Issue: Reports are coming in that players are not able to properly save their game while in the Hedge Lab, nor will the game create an auto-save for them while in this area. 
Workaround: No known workaround at this time. This issue is still being investigated, more information is needed. 

Known Issue: Some Xbox / Windows 10 players are reporting issues and crashes with Cloud Saving.  
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Some players are experiencing game freezes when loading a saved game. 
Workaround: No known workaround at this time. This issue is still being investigated. 

 

GENERAL

Known Issue: Sometimes respawning at your lean-to will cause you to spawn under the world. 
Workaround: Some players have reported that relogging helps them. This issue is still being investigated. 

Known Issue: Controls stop working when going into various menus. 
Workaround: Some players have mentioned that if another controller is connected, it may be taking over some controls and that turning off the controller may fix the issue. 

Known Issue: Game settings not saving when reentering the game. 
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Some Xbox players report that having more than one controller turned on will sometimes cause them to no longer be able to properly interact with menus. 
Workaround: You can turn off one of the controllers and then restart your game in order to resolve this. This issue is still being investigated. 

Known Issue: When making smoothies, instead of using a single item in a stack, the smoothie station will use the entire stack.  
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Some players have reported that they sometimes fall through the world when joining a friend’s game. 
Workaround: Sometimes this appears to be a desync issue, and the other players in the game can still see this player who is falling. When this happens, you can sometimes fix this by jumping around or having your friends kill your character if they can see you. This issue is still being investigated. 

Known Issue: Sometimes aphids or water droplets will remain in the air after a grass blade is chopped down. 
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Some players have reported that they are unable to complete Daily BURG.L Alchemy quests if the required item has previously been analyzed. 
Workaround: No known workaround at this time. This issue is still being investigated. 

 

WILDLIFE

Known Issue: Insects that fall into the water do not drown.  
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Grubs appear to spawn on any surface, such as dried leaves near the Oak Tree.  
Workaround: No known workaround at this time. This issue is still being investigated.

Known Issue: Water Fleas have been leaving the Flooded Area and float above the water. 
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Some spiders have been known to fit inside small areas that they should not be able to enter due to their size. 
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Reports are being made of creatures becoming stuck or even spawning inside the terrain. 
Workaround: No known workaround at this time. This issue is still being investigated. 

 

ITEMS/EQUIPMENT/RESOURCES 

Known Issue: Sometimes when shooting an arrow, the game will leave a duplicated arrow in front of the player.  
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Items can sometimes disappear after putting them on the Armor Dummy or Weapon Rack.  
Workaround: Some players have mentioned that the items are invisible and that breaking the Armor Dummy or Weapon Rack drops the equipment. 

Known Issue: Some players are reporting that the repair tool is not functioning. 
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Some players report that they are not able to properly place a sap collector.  
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Players report that in multiplayer games, sometimes only the host can see berries.  
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Some players report that items will not stay in their storage containers.  
Workaround: No known workaround at this time. This issue is still being investigated. 

Known Issue: Players have reports that sometimes after chopping down a dandelion, they will be able to kick the stems and dandelion tufts up into the air.  
No known workaround at this time. This issue is still being investigated. 

Known Issue: When interacting with the Spinning Wheel while using a controller, you are not able to cancel production or retrieve finished items. 
Workaround: Players have reported that holding down the "A" button for a few second will allow you to cancel production or retrieve your finished items from the Spinning Wheel. This issue is still being investigated. 

 

UI 

Known Issue: Players report that their save files show a different difficulty setting than what they actually selected and were playing in. 
Workaround: This is a visual bug and starting up your save should put you in the correct difficulty you selected at the start. This issue is still being investigated. 

Known Issue: Storage containers will sometimes show an open slot available, but players are not able to put items in the slot to fill it. 
Workaround: There is an issue where storage containers are full but are not showing all of the items in the container. Removing everything from the container, or destroying the container, will allow the player to retrieve all of the items. 

Known Issue: Some players have reported that the haze UI effect remains visible even after leaving the area. 
Workaround: Exiting and reentering the game usually resolves this issue. However, this issue is still being investigated by the team. 

Known Issue: Some Xbox One and Xbox One S players report that they are experiencing a light shimmer on the sides of their screen.
Workaround: No known workaround at this time. This issue is still being investigated. 

 

AUDIO 

Known Issue: Voice controls in the game do not turn off.  
Workaround: Some players report that turning the option to "Always On" and then back to "Never" will fix this. This issue is still being investigated. 

Known Issue: Game audio distorts for some players, adding static to the game or distorting the character voices. 
Workaround: Relogging into the game may help fix this. This issue is still being investigated. 

 

COMMON QUESTIONS 

Known Issue: Will more languages be included in the game in the future?
Workaround: Currently we offer localized text for English, French, Italian, German, and Spanish in Grounded. As we continue developing the game through this Game Preview / Early Access period, we will adding additional language support periodically so keep an eye out for patch notes for further information. 

Known Issue: Will Grounded feature mouse and keyboard support on the Xbox One? 
Workaround: Currently Grounded does not support mouse and keyboard on the Xbox One. The team is currently looking into this, but we do not have a timeline of when we will be able to include it. 

 

We appreciate all of these reports, and we will keep you up to date on the progress. Also, at any time please feel free to reach out to us directly at support@obsidian.net.

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Hey there.

I've found 2 issues:

Some times the game crash and then display the message that my video driver has stopped. When I try to open it again, the game always crash on the loading screen before the menu and the only way to play it again is restarting my PC. (I have a RX570).

The second problem I believe it's a bug. I just can't build floor. It just doesn't show up in the building menu. (I already get grass planks, what I believe would be enough to learn this recipe...)

 

Thanks guys for the game... 🙂

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First of all I’d like to thank you for creating such an amazing game! This is such a neat idea and I’m enjoying it thoroughly. The issues you’ve listed above, I’ve experienced them a little bit but nothing to complain or report about. But seeing as your team needs feedback to make this game the best it can be, I figured I’d share the few bugs/glitches I have come across (which are only 2 so far).
 

The first one.
When chopping blades of grass, I noticed the very first time I did this that I got around 4-8 pieces (I could be very wrong about that) and then on others I would get like 2 or 3. When I chopped them, I’d watched them hit the ground and they would glitch or something and most of them would disappear. At first I was laughing because I thought the ants were stealing them 😂😂 but then I realized they weren’t. 
 

The second and last one.

It’s about the grass blades, as well. When I have finally cut the grass down and go to collect them and ‘Unload’ them, the first few started to disappear into the ground. That’s really all I have to say about this one. I unloaded the grass. They disappeared and I think that’s not supposed to happen?

 

So yeah, that’s all the glitches/bugs (no pun intended 😂sorry I had to lol) that I have come across so far. 
Keep up the amazing work! 🖤🤍

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First Off love the game! reminds me of "honey, i shrunk the kids". Ok with that said.

Game issues noticed thus far.

1. Sometimes when chopping down things (grass, dandelions, etc) the character gets stuck in animation and stamina is completely drained. You cannot switch items or do anything but move and jump until you log out of game.

2. After completing the mission to place a marker at Spade Gulch given by BURG.L the Oak lab locks and is inaccessible to turn in the quests. At that point  the quest disappeared from our logs. The tree is no longer on fire and it looks like it wanted us to do the laser mission again. Problem here is the lasers can't be interacted with again.

3. When placing items in storage containers; they sometimes disappear from both the container and personal inventory. Sometimes when moving items around in the container the items will reappear. Other times it will show up on ground around the box or in personal inventory after logging out and back in.

4. When placing Grass Planks and Weed Stems on the ground and not in Log Pallet or Plank Pallet and you walk over the items. You will be LAUNCHED to about window level of house and fall back to the ground and die (unless you have the dandelion equipped)

5. Also when relogging into game after crash/boot. All gear and items show full repair until used for harvesting, defending, or attacking. Then it shows correct amount of durability.

I played for about 8 hrs and this is what I found so far. If these things were fixed and more types of mobs are added. This game could be the next ARK Survival Evolved and game would be worth $60. I look forward to seeing how this game progresses.

 

 

Edited by Afway
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Thank you all for the continued reports! We have been compiling everything and sending them off for investigation. I also updated Sam's post to include more reported issue and any workaround we may have for those issues. We are still at work trying to investigate everything being reported, so thank you for your reports and patience!

 

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Loving the game so far! Excited to see the progress that comes.

Biggest issues I've found, that has caused me a lot of frustration, after every "attack" with a tool/weapon it un-selects from my hand and I have to press a hotkey to get it back. So while I'm trying to attack with a weapon, after every hit I have to press 3 to draw my weapon to be able to attack again.

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Hi! 

First thank you for your very great game, I am really having many fun with it :)

Also, I am an xbox one x player, and I would like to report you that my game crashes when I pushed the "A" Button on a gray ingredient by error in the roasting spit's menue. The game stoped, black screen, and come back to the xbox's menu... 

Thank you for your help, I can't wait to see the game "grow up" ;)

 

(Sorry for my English, I am French) 

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Mouse doesn't work on Xbox one.

Keyboard does though

Standing on a clover while cutting it makes you float in the air untill you move.

Game crashing upon joining friends or logging in

Spider cannot get you if you are on top of grass, is this a bug?

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This is a great game! Truly refreshing and captivating!

I've been playing with my brother via crossplay (me on PC and him hosting the game on Xbox) and for the most part we've had only a few issues, some more severe than others:

  1. Grass planks unloaded on the ground sometimes fall through the ground/disappear (Experienced on both Xbox and PC).
  2. When using the mouse to move stacks of items between storage and inventory, occasionally the transaction doesn't commit after closing the menu and the stack that was to be moved remains in it's original location (Experienced on PC).
  3. Moving items from inventory to storage can sometimes causes the item to disappear.
  4. Occasionally, when a drop of juice falls out of The Tropicop Punch box near the mysterious machine, it creates a large, ripply, wavy corona that engulfs the area surrounding the juice box before subsiding back into the drop of juice (Experienced on PC).
  5. The drops of juice around the Tropicop Punch box near the mysterious machine occasionally have strange graphical errors on/near them and show several random items scattered around like such (Experienced on PC):Clipboard01.jpg.2b7f39740c7d63a2cda67e420bf71fc3.jpg
  6. The game sometimes randomly crashes during normal game play, usually while running somewhere (Experienced on PC).

There may be more bugs that aren't coming to mind right now, but I'll try to post more if I come across any.

Edited by smthng_fnny
Tried to make descriptions more clear
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I purchased the game on steam.

I have a gtx 650.

I have windows 7.

When i first launched the game it asked for my Xbox live info. I entered it and verified all security emails sent to me.

The game didn't login.

I restarted grounded, it loads the game and I see "click any button". Then when I click a button, it starts to spin saying logging in. After about 70 seconds the music in the background disappears. Then about another 60 seconds after that, the game closes with no errors, and I'm back at my steam window.

The game will not log in.

 

I have uninstalled, made sure the whole c++ family is on my pc, updated my video card drivers, ensured windows defender and windows firewall were off. I have no anti virus software. I see no records in the event log detecting errors or warnings during the time I was trying to log into the game.

If I start steam offline, I can run the game with no problems. It loads quick and is painless. The issue is logging into my Xbox live account, or what ever action is taking place upon login. The handshake between steam and xbox live is not happening for me. All my friends are playing and they are making fun of my computer. This is not the toasters fault.

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On 7/28/2020 at 8:21 PM, AJR13 said:

Hey there.

I've found 2 issues:

Some times the game crash and then display the message that my video driver has stopped. When I try to open it again, the game always crash on the loading screen before the menu and the only way to play it again is restarting my PC. (I have a RX570).

The second problem I believe it's a bug. I just can't build floor. It just doesn't show up in the building menu. (I already get grass planks, what I believe would be enough to learn this recipe...)

 

Thanks guys for the game... 🙂

U have to get the chip that's on the ground next to the robot the  purchase multi layered buildings to unlock floors

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Two issues that i noticed other haven't already mentioned.

1) Bug pathing of Ants (happend at the start of two separate games cause a pile up of ants. Followed by them to completely disappear from the area with not further spawns. (See picture below for pile)

unknown.png?width=810&height=384

 

2) Science(SR) is Jacked -- it doesn't always appear in each game (Primarily single player). I am talking about the SR that appears in the world for example I played 3 separate games all of different difficulty and none had SR in the Oak tree lab or other various spots. It only appeared for me in Multi-player. However, rates were much different from this streamers video (as in 10 times as much).

Also the comments in the provided youtube video show other people experiencing this problem. 

https://www.youtube.com/embed/H8G56e6y4Q4

 

 

Edited by credwig
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Here are some more bugs I found

If you put juice in a water tank you can't drink it it says can't mix liquids

Hard crashes on guests can reset them like they never been on the world

Using arrows to shoot down Berry's takes two one gets stuck in the air often

Sometimes as a guest you can't pick up items up off the floor but you can others 

And ants looting chest through walls and floors

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Loving the game so far. Here are a few issues I noticed. 

Game crashes when trying to recycle pallet, but beating it with a hammer til it breaks worked for me once. However, attempting to break another pallet using the hammer caused a crash.

Gnats can fly underwater and boop into you if you are swimming. 

Sometimes the top saved game from main menu is an older save... loading again from within the pause menu seems fine.

No option to overwrite previous saves or name them, so hundreds of save files and difficult to discern between different games/characters.

Crouching does not appear to affect chances of being noticed by a hostile bug.

 

 

Edited by ace_spades00
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5 hours ago, Spectralnite said:

im pretty sure that the sap collector on xbox one is broken there is no interaction with it once its placed no way to open screen to take sap

I think ya just pick it up iv seen sap in one before it takes time like when water droplets spawn

Edited by Quickxdeathxo2
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  • SChin changed the title to Known Issues List **Updated 8/10/2020**
  • SChin changed the title to Known Issues List **Updated 10/12/2020**

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