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[Backer Rewards] Physical Reward Updates


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213 replies to this topic

#21
Urthor

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Still hilarious that for anyone who backed by ordering a physical guidebook it'd have been quicker to not back at all and order it off Amazon after release.  

 

That said hopefully I get a tracking email sometime soon. 


Edited by Urthor, 10 August 2018 - 07:32 PM.


#22
kangzai

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I received an email saying that m order had shipped - I was so happy, until I realised that it's the T-Shirt and not the Physical Box  :facepalm:  Still, pretty happy to be getting something.



#23
AndreaColombo

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Why would your tee be shipped separately, though? Sounds pretty inefficient.

#24
Achilles

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I received an email saying that m order had shipped - I was so happy, until I realised that it's the T-Shirt and not the Physical Box :facepalm: Still, pretty happy to be getting something.

Did you add the tee on later as a separate order? I picked up the figurines last minute and they are shipping separately from the rest of my stuff.

#25
Mikeymoonshine

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I'm just glad I decided to have this sent to my work adress rather than home because I've moved since I backed and am about to move again. :no:

 

I'm not angry but it's pretty amazing how terrible whatever deals you had before were. For the items to be so massivly delayed and then have someone back out altogether.


Edited by Mikeymoonshine, 11 August 2018 - 09:32 AM.


#26
JohnRReynolds

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Minis came yesterday.  Pretty disappointing items, especially compared to the quality of the CMON Game of Thrones miniatures I got a month ago.  The details just aren't present, the swords were horribly bent (Eder's scimitar was almost wrapped around his head), and Aloth was doing the limbo dance.  Waste of money, IMO, I doubt I ever bother trying to paint them.



#27
Blackflag1

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Really disappointed with my "physical box version" which is literally a physical case with a code printed on a card. I was under the impression it would have at least the same items as the physical box version of PoE 1, not less. The whole point of getting the physical copy of a game is actually the physical copy, not a printout card in a small metal case.

#28
cryocore

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Those of us who have paid the most, and showed the most support have been treated the worst.


As a digital backer more of my pledge went towards Obsidian than physical backers because the physical rewards had to be bought by Obsidian, and physical backers got all the digital rewards anyway. Yes, complain that your rewards haven't been fulfilled, but don't claim you showed the most support, because you did not.

 

We literally have, and are the only ones still waiting. Not here to here the muttering from you.



#29
cryocore

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Minis came yesterday.  Pretty disappointing items, especially compared to the quality of the CMON Game of Thrones miniatures I got a month ago.  The details just aren't present, the swords were horribly bent (Eder's scimitar was almost wrapped around his head), and Aloth was doing the limbo dance.  Waste of money, IMO, I doubt I ever bother trying to paint them.

Can you post some photos please?



#30
Dan H

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Good evening, everyone! It's an incredible relief to hear some backers have finally received their goods - so far, I'm counting some 1300 orders as having been shipped. In the meantime, there are only a few minor details that need to get ironed out regarding EU/Rest of World contract and will update the support page again, hopefully Wednesday, with good news.

 

Minis came yesterday.  Pretty disappointing items, especially compared to the quality of the CMON Game of Thrones miniatures I got a month ago.  The details just aren't present, the swords were horribly bent (Eder's scimitar was almost wrapped around his head), and Aloth was doing the limbo dance.  Waste of money, IMO, I doubt I ever bother trying to paint them.

Hi John! Please reach out to us at support@obsidian.net if any of your items were damaged! I'd be happy to reach out to our distributors and make sure you get proper rewards, especially if they were damaged in-transit.

 

 

Really disappointed with my "physical box version" which is literally a physical case with a code printed on a card. I was under the impression it would have at least the same items as the physical box version of PoE 1, not less. The whole point of getting the physical copy of a game is actually the physical copy, not a printout card in a small metal case.

 

I'm sorry if there was any miscommunication about this! We wanted the chromecase to look sleek but not obtrusive in backers' collections and libraries. I know it's a small consolation, but the card's code is different from the code we sent you upon release (and boy am I glad we decided to do that - talk about logistical nightmares), so if you have that friend who put the game on their wishlist but hasn't yet bought it, you can definitely put them in your debt send them a token of your friendship!


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#31
Katarack21

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Those of us who have paid the most, and showed the most support have been treated the worst.


As a digital backer more of my pledge went towards Obsidian than physical backers because the physical rewards had to be bought by Obsidian, and physical backers got all the digital rewards anyway. Yes, complain that your rewards haven't been fulfilled, but don't claim you showed the most support, because you did not.

 

We literally have, and are the only ones still waiting. Not here to here the muttering from you.

 

Not here to hear you pretend superiority, either. You spent more; that doesn't mean you showed the most support. Just that you had the most wealth.



#32
boffmoffet

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Does the collectors edition have a actual physical copy of the game for possible offline install? 



#33
Townsendvol

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Does the collectors edition have a actual physical copy of the game for possible offline install? 

Mine had a case with a card in it that contained a code that you needed to enter on the site to get your code to download online.



#34
Maf

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I was wondering when my physical edition would show up :)

While things probably could have gone better, I'm sure everything was done with the best intentions.

Thanks for the updates!

 

(I've long since finished the game, next playthrough will probably when all DLC has been released)



#35
Volourn

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"As a digital backer more of my pledge went towards Obsidian than physical backers because the physical rewards had to be bought by Obsidian, and physical backers got all the digital rewards anyway. Yes, complain that your rewards haven't been fulfilled, but don't claim you showed the most support, because you did not."

 

FAKE NEWS.



#36
Khalidi1

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"As a digital backer more of my pledge went towards Obsidian than physical backers because the physical rewards had to be bought by Obsidian, and physical backers got all the digital rewards anyway. Yes, complain that your rewards haven't been fulfilled, but don't claim you showed the most support, because you did not."

 

FAKE NEWS.

You watch too much Fox News



#37
house2fly

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Bragging about "showing more support" reslly doesn't mean anything. Physical backers bought a product so it's not unfair for them to have complaints or expectations about it, the same way it's not unfair to complain about the game being buggy or whatever
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#38
Achilles

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Bragging about "showing more support" reslly doesn't mean anything. Physical backers bought a product so it's not unfair for them to have complaints or expectations about it, the same way it's not unfair to complain about the game being buggy or whatever

To be fair, no one bought anything. We were promised rewards in exchange for showing financial support. Yet another reason it’s difficult to justify losing one’s **** over the delays.

I get that this is going to seem like picking of nits to some people, but intentions matter.
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#39
cryocore

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I have shipping confirmation, but I have no idea how to track it. The tracking number doesn't seem to exist anywhere



#40
Blackflag1

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Really disappointed with my "physical box version" which is literally a physical case with a code printed on a card. I was under the impression it would have at least the same items as the physical box version of PoE 1, not less. The whole point of getting the physical copy of a game is actually the physical copy, not a printout card in a small metal case.

 

I'm sorry if there was any miscommunication about this! We wanted the chromecase to look sleek but not obtrusive in backers' collections and libraries. I know it's a small consolation, but the card's code is different from the code we sent you upon release (and boy am I glad we decided to do that - talk about logistical nightmares), so if you have that friend who put the game on their wishlist but hasn't yet bought it, you can definitely put them in your debt send them a token of your friendship!

 

Thanks for replying, Dan.  I just felt a little salty after waiting a long time to receive my physical rewards and after all that buildup of anticipation to be let down. I got over it and my rant wasn't meant to be malicious. However, I did get my backer shirt in the mail though!  :thumbsup:  So that's some good news!

 

Also, I know it's a long shot but Is there ANY way I can get a actual physical copy of the instruction manual?  I don't care if I have to pay for it or whatever, I just love having a big manual to thumb through like Baldur's Gate or Arcanum.  PC games just don't have those cool physical items like before.


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