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Dorgrin

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Posts posted by Dorgrin

  1. 11 hours ago, Jane said:

    Sigh... kinda makes me sad the games market these days. I shouldn't have to do any of this stuff u buy a game u expect it to work and it's not just this games thers plenty more games out ther which seemed to be plagued by the same issues. Even games like Tom Clancy Breakpoint they had gamers testing it for them to iron stuff out (well i was one of em so...)
    Tbh i've decided not to continue with this I'm just going to uninstall the game and move on knowing that i won't be buying any more games from this developer, after reading the forum and seeing all the other issues people are having has kinda swung my decision and clearly this is not just a random issue.
     

    I'd like to thank you for your time and efforts in trying to help me sort this Dorgrin and wish you a bountiful life.

    All the Best
    Jane

    I'm so sorry for the frustration. If it's any help, that file system error appears to be an issue with the drive, not the game per se. I still strongly recommend running a check to avoid any other issues, just in case.

    But I totally understand. Thank you for the well wishes, and I wish you the best too!

  2. Okay, that's harder to deal with then. Devs will need to look into it.

    To help (maybe), grab the Process Monitor (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) and run it when you play the game. When it crashes, check the relevant time entry (will be end of the log) and see what the game was doing. That'll help look further into the problem.

    You'll need to filter the entries because you'll see everything that's going on on your system. To do that, go to Filter > Filter in the top menu, set the first dropdown to "Process name", the second to "Starts with" and the text box to "Indiana" without the quotes. Then click add and okay, and you'll just see what the game executable is up to.

    Post back with the last few entries once you have them on a crash; if nothing else, it'll help the devs find the faulting code.

  3. Interesting. Grab the Process Monitor (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) and run it when you play the game. When it crashes, check the relevant time entry (will be end of the log) and see what the game was doing. That'll help look further into the problem.

    You'll need to filter the entries because you'll see everything that's going on on your system. To do that, go to Filter > Filter in the top menu, set the first dropdown to "Process name", the second to "Starts with" and the text box to "Indiana" without the quotes. Then click add and okay, and you'll just see what the game executable is up to.

    Post back with the last few entries once you have them on a crash; if nothing else, it'll help the devs find the faulting code.

  4. Okay! Sorry for the delay, been out and about all day (Australian time zone).

    For the event log, click that Application error and check what the General tab below says... what's the faulting module and application, and the error code?

    For the second, use this tutorial (any step will do, they're in order of increasing complexity) to check your filesystem and repair it if there are any problems: https://www.tenforums.com/tutorials/40734-drive-error-checking-windows-10-a.html#option1

  5. I have that same error.

    Have you run the system integrity check like I described and seen if that makes any difference? Full instructions are at https://support.microsoft.com/en-us/help/4026529/windows-10-using-system-file-checker.

    Since you seem to know your way around Windows, do you get any useful information from the dump file when you examine that memory address? I wonder what command is being run... (info on how at https://www.tenforums.com/tutorials/5558-windbg-basics-debugging-crash-dumps-windows-10-a.html).

  6. Out of curiosity, does it continue to crash if you reboot the PC and use a slightly earlier save?

    As for errors, open the start menu, type "Event Viewer" and run it. In the left pane, expand "Windows logs" and then click "Application". On the right pane, find "Filter current log" and click it. Tick the "Critical", "Warning" and "Error" check boxes, then click okay. In the middle pane, look for any entries that correspond to the time of the crash. When you click on an entry, the bottom half of the middle pane will show its details - in particular, you're looking for the text in the "General" tab. 

  7. Well, you should really upgrade to Windows 10 at some point, since support for Windows 7 ended in 2015 and extended support is ending in January 2020... but onto the problem!

    Does the below answer (source: https://answers.unrealengine.com/questions/918179/how-i-fix-this-issue-is-bv04-to-continued-with-the.html) from the Unreal Engine forums help at all? In particular, we want to test and rule out any HDD and RAM errors which might be causing a problem. Let us know how you go :)

    Quote

    Your log files will show which files are failing, if it's the same ones you could try seek and destroy then run the install again. There's a link to log in the settings cog menu 'Show Logs'. Browse all of the lines containing 'LogBuildPatchServices', most will be just info but you're looking for any errors.

    If it is hardware (it is not definite!) then we generally see two kinds of issue that cause this, as you mentioned RAM or HDD.

    Sometimes diagnostics can be rinse and repeat, and quite time consuming. TL;DR the best and easiest is to swap out individual hardware pieces to try to see if it will succeed with others, if you happen to have spares to hand, even if as temporary old hardware.

    RAM:

    Do to the nature of hash checks, sometimes a bit flip will occur during file data validation. This can often be diagnosed by the more advanced and rigorous memory tests in https://www.memtest86.com

    If you are familiar with system building, sometimes you can also easily identify the RAM stick if it is causing issue by booting your machine with only one of them in at a time, assuming they are not too small individually.

    Often if RAM is the issue, you may also see other installation errors in the log such as FC05, that and BV04 are both symptoms, though I would encourage testing with both methods above anyway.

    HDD:

    Sometimes it could be as simple as a bad sector. If you didn't do one of the advanced tests that take a long time, try that. Otherwise, you could keep trying to see if you get there eventually.

    The best diagnostic here of course is to try install to a different HDD (or USB drive), even if as a temporary test. If that's not possible, you could try rename your installation directory (i.e. UE_4.23 -> UE_4.23_Bad) and then try the install again (it will start over) and since you didn't delete the old files, it will encourage the use of different areas on the HDD.

    Good luck, let us know how you get on!
    Leigh

     

  8. 8 hours ago, Bodycount said:

    The problem occurs only after reboot. When I quit the game and start again (regardless if later or not), it’s working. No error, no event log, nothing. Game was installed from Game Pass. Time settings are correct. Can’t start the .exe, because the game runs as an app. I have opened a ticket at support.

     

    To clarify, what happens when you right click the windows logo in the task bar, go to Shut down or sign out, select restart, and then try again? Does it work then?

    Ideally you and Piwcio would make new thread sbecause your problems are different to the OP's and we're hijacking their thread 😕

  9. That indicates a problem loading a file into memory, and Windows is closing to prevent damage.

    Are you using the Store or the Epic version of the game? I'm curious if there's any more detail in the Event Viewer... to check, open Start, type in "Event Viewer" and press Yes if User Activation Control asks you to. Once the next window loads, expand the "Windows Logs" entry in the left frame, and select "Application". On the right hand side, there will be a "Filter current log" option. Click that, then check the Critical, Error, and Warning checkboxes, then press okay.  You will see entries in the middle pane - are there any which coincide with the time of the crash? (When you select one, its details appear on the lower half of the middle pane - the text in the "General" tab is what you'll want to look for).

    Also, I feel like verifying the integrity of the system might be an idea. Press Windows key + X, click Command Prompt (Administrator) or PowerShell (Administrator) (whichever shows up), and run the below command. Reboot, then try again.

    sfc /scannow

    Could also just be a bad install - verify the files if Epic, reinstall if Store.

    Let us know how you go.

  10. Try running it in fullscreen mode instead of borderless windowed...

    Otherwise, if you still have issues, may we know your Windows version (Windows key + R, type "winver" without quotes, second line beneath the logo - version and build), and whether there are any errors in the Event Viewer?

    To check the event viewer, open Start, type in "Event Viewer" and press Yes if User Activation Control asks you to. Once the next window loads, expand the "Windows Logs" entry in the left frame, and select "Application". On the right hand side, there will be a "Filter current log" option. Click that, then check the Critical, Error, and Warning checkboxes, then press okay.  You will see entries in the middle pane - are there any which coincide with the time of the crash? (When you select one, its details appear on the lower half of the middle pane - the text in the "General" tab is what you'll want to look for).

  11. I know this will sound patronising, and I don't intend it to be, but is there enough room on the drive? (I have had someone completely not notice that they were trying to install to a drive that doesn't have the room).

    The Windows Store should give you a code if you (via the Xbox app) click on the download status once it has an error, and click "View error details" (or words to that effect). Any luck?

    Failing that, do other games install to that drive? I wonder if there's some drive failure going on...

  12. What's the windows version and build at? (Press Windows key + R, type "winver" and it'll be the second line beneath the logo).

    Are there any entries in the Event Viewer for the game at that time? To check, open Start, type in "Event Viewer" and press Yes if User Activation Control asks you to. Once the next window loads, expand the "Windows Logs" entry in the left frame, and select "Application". On the right hand side, there will be a "Filter current log" option. Click that, then check the Critical, Error, and Warning checkboxes, then press okay.  You will see entries in the middle pane - are there any which coincide with the time of the crash?

  13. Is there an error in the Event Viewer? To check, open Start, type in "Event Viewer" and press Yes if User Activation Control asks you to. Once the next window loads, expand the "Windows Logs" entry in the left frame, and select "Application". On the right hand side, there will be a "Filter current log" option. Click that, then check the Critical, Error, and Warning checkboxes, then press okay.  You will see entries in the middle pane - are there any which coincide with the time of the crash?

    Does running it in Fullscreen (not Borderless windowed) mode help? (Sounds stupid but I've had success depending on the problem...)

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