[Not receiving full reward from store purchase]

Hey everyone,

 

We're looking into why some purchases are not being processed correctly. Please email support@obsidian.net with your PFID# or Username #xxxx and a copy of your receipt. It would be helpful if you also included how you purchased the items. (Google Wallet, Credit, Debit, PayPal, etc).

 

Thanks!

 

Hi Aarik D,

 

First off just wanted to say thank you for your help, with this matter. I would also like you to know that the issue has been resolved on my end.

 

Lastly, I tried emailing support@obsidian.net on three seperate occasions, via two different email address' and each one bounced back with a failure to send. However, each one was via the android Pathfinder app playstore option 'Send Email', I did check the email address and it read right but not sure why the emails are failing to send but thought it should be something I'd bring to your attention.

 

Thank you again to yourself and Hannibal_PJV and I hope Bigbanjobear's problem has been resolved with the same success as mine.

 

Warm regards

 

Papa Bear

[Not receiving full reward from store purchase]

Contact the Obsidian customer Service and They can check the purhase from there. Also Aarik D has been most helpfull in these cases.

http://forums.obsidian.net/user/154743-aarik-d/

 

They need to know you pfid, time of purhace and most propably you store account Name/adress.

Thank you kindly

[Not receiving full reward from store purchase]

Hi all,

 

New to the forums and I'm here, as I have encountered a slight problem.

 

Information listed below, as per bug report request:

 

General (For all issues)

• What device type are you on? Android
• What version of the OS are you running? Android 6.0.1 (Marshmallow)
• What model is the device? Galxy Note 4
• What is your PFID#? #9016

Store Issues

• What products were purchased?  The 'Faith' Special Bundle - for Clerics and Paladins
• What products are missing (if any)? The 25 Treasure Chests, Shiny Legion Dice and Cards

 

I purchased the 'Faith' (sorry I can't remember the name of it) Special Bundle today (11.10.16) and the money for it has been taken from my account. However, the game froze on the 'Please wait, while we add...to your account'. I figured, something had gone wrong, cause other things I have bought in the past, have always been pretty instantaneous.

 

So I restarted the app but nothing was showing, within the store page, but the option to purchase said bundle is no longer there.

 

Now I actually assume, that the dice and cards etc.. are 'findable' via opening chests, rather than just being added to my game straight away? However, I haven't got any chest too open...

 

I have restarted my phone, as well as tried clearing the cache but to no avail.

 

Any thoughts, guidance or help would be greatly appreciated

 

Warm regards

 

Papa Bear