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Lost purchases, gold and chests since installing on my new phone


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#1
peonface

peonface

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Hi there,

 

I have a new phone and it seems that my purchases have not been merged to the new phone.  I believe this is because of a difference in the PFID's despite my google play account being the same.  Please assist.

 

Details:

 

 

What platform are you on? Android on both devices

 

What version of the OS are you running?

 

Old phone:  6.0.1 Marshmallow

New phone: 7.0    Nougat

 

What model is the device?

 

Old phone:  Samsung Galaxy 6

New phone: Samsung Galaxy S8+

 

What is your PFID#?

 

PFID of old phone:   13D76D65C9BE9D54

PFID of new phone:  9E38BCA965240B10

 

Cheers.






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