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game won't start after patch to 1.1.6


Best Answer Aarik D , 20 December 2016 - 10:27 AM

Hey guys, 

 

Just to update you all on the issue, we are currently testing the new build right now and will be uploading it to Google Play within a few hours.

 

Thanks for being so awesome and patient with us!

 

Update: Hey everyone, another status update: We will be working on a new patch that includes the fixes for older Android devices, as well as some progression breaks. Unfortunately, there will not be a build released today, so I'll do my best to keep updating your guys on the matter. We apologize for the inconvenience. 

 

Update 2: Users who have purchased Daily Gold will be compensated :)

 

Update 3: Marking this as solved so it will be pinned to the top for ease of reading.

 

Update 4: Releasing hotfix patch tomorrow morning!

 

Update 5: Build 1.1.6.1 is currently being process, should be live within the next few hours. Patch notes posted here.

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35 replies to this topic

#1
Sir Real

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Playing on a LG-D415 Android 5.0.2 phone.  My PFID is apparently 9F10552F50FABA72.  The game ran normally at lunchtime today, before the 1.1.6 patch (~20:00 GMT).  When I tried to start it up a couple of hours later the 1.1.6 patch had arrived, so I updated the app, and it now hangs at the Obsidian / Paizo / Unity splash screen.  (The loading icon starts out moving, but stops shortly after.)


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#2
Edannan

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So, I was REALLY excited to download 1.1.6 and get started on the last Adventure Deck.

 

Unfortunately, as soon as I downloaded and updated, I tried to open Pathfinder... and it froze during the loading screen. I'm running a Galaxy S5 Model SM-G900V, running Android 6.0.1, kernel version 3.4.0, Build number MMB29M.G900VVRU2DPJ2.

 

I've tried closing out the window and re-running the app. I've tried force halting the app. I've even tried uninstalling and re-downloading the app. Nothing works, it just freezes at the Obsidian/Paizo/Unity load screen with the bladed wheel loading icon.

 

Please, PLEASE tell me you're aware of the problem and rushing to get a fix out?


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#3
Whiteicaru

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Ive gotten the same thing frozen on the loading screen i use a samsung galaxy tablet E android version 6.0.1.

#4
Aarik D

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Hey guys, 

 

Sorry about loading issues, we are currently looking into it right now and will get back to you guys once we get more information. 

 

We thank you for your patience. 

 

Edit: Status update - it seems to be affecting older Android devices, I shall keep you guys up to date! 


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#5
Edannan

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Thanks for the quick response, Aarik. Good luck in figuring out the legacy compatability issue! REALLY want to get to share the new content! :)



#6
Lord_StarfoX

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Won't load on my LG G3 with Android Marshmallow, even after multiple reinstalls.

#7
Aarik D

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Hey everyone,

 

Fantastic news! We have corrected the root of the issue and will be uploading a new android build later tonight! Once that is out, just update your game where your adventure awaits! 

 

Thanks for being so awesome and patient with us!

 

Edit: Sorry if the wording was confusing at all. I will make a post when the build is live. 


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#8
SPLOTR

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I'm still not able to get the game to load. I'm playing on a ZTE grand max+. I tried uninstalling it and downloading everything new. Still didn't work.

#9
Amentep

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I don't think the build is out yet. Mind you I'm new to this stuff, but I don't see any update available yet, SPLOTR

#10
SPLOTR

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Yeah I think you're right. I reread the post and think I jumped the gun. :/

#11
Jpmg90

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LG G2
Android: 5.0.2

Same issues. Was working fine. Downloaded update and now it's stuck at the loading screen.

#12
Darkren

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I guess those of us with older phones have to wait a few days longer



#13
Chris_R

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Well, I have the same issue on my Galaxy Tab A, so unless we have differences on the meaning of the word 'older', then it also affects pretty new devices as well.

#14
Darkren

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the moment you unboxed it it was oudated ;)


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#15
Chris_R

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the moment you unboxed it it was oudated ;)

 

Not sure I can get that one to fly by my wife. Hang on, let me check.

 

.....

 

Ow. That hurt.



#16
Sir Real

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Still not seeing the update yet this morning, but I assume it's winding it's way through the Android distribution process.  Thanks for jumping on this one so quickly Aarik!


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#17
Aarik D

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✓  Best Answer

Hey guys, 

 

Just to update you all on the issue, we are currently testing the new build right now and will be uploading it to Google Play within a few hours.

 

Thanks for being so awesome and patient with us!

 

Update: Hey everyone, another status update: We will be working on a new patch that includes the fixes for older Android devices, as well as some progression breaks. Unfortunately, there will not be a build released today, so I'll do my best to keep updating your guys on the matter. We apologize for the inconvenience. 

 

Update 2: Users who have purchased Daily Gold will be compensated :)

 

Update 3: Marking this as solved so it will be pinned to the top for ease of reading.

 

Update 4: Releasing hotfix patch tomorrow morning!

 

Update 5: Build 1.1.6.1 is currently being process, should be live within the next few hours. Patch notes posted here.


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#18
Sir Real

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Soooo.... given that this is going to take at least another day...

 

(No pressure guys.  I mean I'm anxious to play the new content, but I understand that producing solid fixes takes time.  But...)

 

Does anyone know if we can ask for a credit on daily gold we miss during time that we can't login for technical reasons?  Or just an extension on the time that the daily gold lasts would be fine by me.



#19
Edannan

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Hey guys, 

 

Just to update you all on the issue, we are currently testing the new build right now and will be uploading it to Google Play within a few hours.

 

Thanks for being so awesome and patient with us!

 

Update: Hey everyone, another status update: We will be working on a new patch that includes the fixes for older Android devices, as well as some progression breaks. Unfortunately, there will not be a build released today, so I'll do my best to keep updating your guys on the matter. We apologize for the inconvenience. 

Aarik, thanks for continuing to update us on this. If it's some of the nastier bugs we're hearing about (The ally that banishes the hand of everyone in your party, for example), I'm happy to wait another day or more to get logged into the game.



#20
jadwell8@gmail.com

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Samsung galaxy s5 active. After newest update it will not go past the initial loading screen. Has the new update been posted yet?
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