I have also had issues with bundles purchased and I sent two emails, 1 on 12/21/16 and 1 on 12/23/16 and still have not had any help with it.
my id is themeparkhero #8818 and since what I purchased was limited time bundles I am really worried I wont be able to get what I paid for.
Order number: GPA.1395-8996-0075-17946
Order date: Dec 21, 2016 12:06:03 PM PST
Order number: GPA.1324-6879-3852-72058
Order date: Dec 21, 2016 12:04:41 PM PST