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Purchasing Validation Error


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26 replies to this topic

#21
themeparkhero

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I have also had issues with bundles purchased and I sent two emails, 1 on 12/21/16 and 1 on 12/23/16 and still have not had any help with it.

 

my id is themeparkhero #8818 and since what I purchased was limited time bundles I am really worried I wont be able to get what I paid for.

 

Order number: GPA.1395-8996-0075-17946
Order date: Dec 21, 2016 12:06:03 PM PST

Order number: GPA.1324-6879-3852-72058

Order date: Dec 21, 2016 12:04:41 PM PST



#22
jgauthie

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I sent two emails to support, but at this point haven't yet gotten a response.  My gpg id is Trajk10455234 #3695.  I purchased the RotR bundle in August, and it has since gone poof.  Not sure what I need to do at this point to get it back, please let me know if you need more information, and I would be happy to provide it.



#23
Tako808

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I keep losing in game purchases PFID - 8307D8F03823A6B6 Thank you



#24
Flounder

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I keep losing in game purchases PFID - 8307D8F03823A6B6 Thank you

Please let us know what game purchases you might be missing at support@obsidian.net.  Include your PlayFab ID again. We are happy to reinstate lost purchases and things go a lot quicker if you include a receipt.

 

Just by looking at when your account's start date is I am going to guess that you might have gotten a new device and GPG gave you a new unique ID# (even if you are using the same account name)... Which in turn makes Playfab think you are a new account and previous purchases go poof.



#25
Bonetribal

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I purchased but of the alt character packs yesterday and can't use them. I also purchased 7k worth of chests, but the cards aren't in my vault. I emailed support@obsidian.net with the receipts and haven't received a response. Any help would be appreciated. Thanks in advance.

bonetribal #2837

#26
Calrider

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What's the typical turn-around time for a response from support@obsidian.net?  I sent email with a receipt for a missing purchase yesterday morning, and the radio silence in return is a little unnerving.    Calrider #6376



#27
Amentep

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I think it depends on the how many inquiries they get, given the small team working on Pathfinder.  And it seems like we just hit a large amount of people purchasing things and not receiving them post this last update, so they may have gotten a number.


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