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Reporting Issues: Useful Information to Provide


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#41
Ssj4sg2

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Pardon my copy/paste, but noone is replying to my post, so I'm putting it here in the hopes that someone can help.

"I've been playing for a while now in quest mode, and had purchased Ezren, Lem and Valeros at different times, so their experience was different than Merisiel and Kyra. Today I completed a quest, I recall that Ezren has just hit 10th level and I think Kyra and Merisiel were at 18. I left to look at the patch notes, came back to look at the store and collect my daily gold, then went to start a new quest only to find that all my experienced characters have disappeared. 


I'm running on a Droid Turbo 2, Android version 6.0, I am aware that phones aren't currently supported but would still like some advice.

I'd really rather not have to start from scratch if at all possible. Also, I can't seem to see all my treasures I got from chests, the filtering in the vault is confusing and seems arbitrary as to seeing cards in quest mode or story(which I don't play). Any thoughts? "

 

...The next day...

 

"Ok, weird update to this.

My experienced characters from quest mode now exist as story mode characters with their decks and "levels" (e.g. skill/card/power points) intact, but I can't get them back into quest mode.
What do I do? "


Edited by Ssj4sg2, 27 May 2016 - 12:12 PM.


#42
Jarod100

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I am on an ipad air and am currently running ios 9.1
My issue is with the store. I went to buy the $4.99 4000 gold , I entered my information for apple and it went through but then the game popped with some text saying something didn't exist and I did not receive the 4000 gold. I proceeded to check itunes to see that I was charged and then was eventually redirected here. Any help or aid would be appreciated

#43
ZEROXII

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General (For all issues)

      Issue happened on HTC M8 with Android 6.0.

 

Login Issues

 

      Unable to login to my google account after patching to 1.0.3.

      When the game launched, a popup window asked me to login to the Google Play, and after I chose my account from that, a welcome message is up as well.

      After entering the main menu screen, the left top box showed "Link Social Gaming Network" and poped the same Google Play account login window when clicked.

      But the state remained the same if I tried to connect the account again from there.

 

      Store items are disabled and keeps asking me to link account.

      Money and purchased items were not visible from store, but my characters progress/items in both story mode and quest mode are still available.



#44
ZEROXII

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General (For all issues)

      Issue happened on HTC M8 with Android 6.0.

 

Login Issues

 

      Unable to login to my google account after patching to 1.0.3.

      When the game launched, a popup window asked me to login to the Google Play, and after I chose my account from that, a welcome message is up as well.

      After entering the main menu screen, the left top box showed "Link Social Gaming Network" and poped the same Google Play account login window when clicked.

      But the state remained the same if I tried to connect the account again from there.

 

      Store items are disabled and keeps asking me to link account.

      Money and purchased items were not visible from store, but my characters progress/items in both story mode and quest mode are still available.

 

After I tried to clear my google play game data, I could log in to the game correctly.

But all my earned gold was gone while the characters data and store purchased info remained.

When logging in with the same account from bluestack emulator on PC, the earned gold is still there.

But all newly purchased items from PC were not synced to my phone.

It seems that although my PC and phone logged in via the same google play gaming account, but their progress forked.

Any chances/workaround I could make them synchronize again ?

 

My main characters progress are all on my phone, but the gold info is now available on PC only.

Which would be a bit difficult for me to choose which one to keep. :(



#45
da_mayor

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Just so's y'all know, this topic isn't here for reporting bugs.  It's here to inform you what information to include when you create a new topic to report your bugs.



#46
onze

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Nvidia Shield, 6.0 android, game stucks in third scenario of new 3 adventure after closing store location: roll to gain items to location and cannt do anything. Background is black.

#47
visitorxyz

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I am using iPad Air 2 iOS 9.3.2,
Neither 'Pass and Play' nor "Permadeath' is ON. On store mode.

In story mode, at the party member selection page. After I select two or above members each with one "SAMISEN" card in their own deck to the story team and go to the card arrangement page. All other member's "SAMISEN" card auto disappear except one copy still exist in one of the member's deck. The missing ! Sign appear on every member's item tab with " SAMISEN" card except one of the member. This "bug" already cause me to loss a few copies of SAMISEN card which I cumulate in story mode adventure.

For now, I find a temporary solution, as to quit the game and re-continue the story progress. Instead of clicking the continue to play button in the card arrange page, which forcefully evaporate my extra copies of "SAMISEN" card on other story member and force me to choose the basic item cards to replace the "emptied" item card slot in order to progress the game.

Please fix this error/bug, as this stop me from placing more than one copy of "SAMISEN" card to a single member. Now I have an issue, as I have to create extra new spare member every time. In order to only store 1 copy of "SAMISEN" card, every time I gain this card from story adventure, if I don't want to loss it.

Just for extra info, I can still "see" the SAMISEN card from members that auto loss this card. After I use my temporary solution as to quit the game, then continue the story. Then from the "view card" on the member selection page, you can see the card SAMISEN there.

But the issue to transfer more that one copy of SAMISEN card to a single member still exist. Extra copy of this card still evaporate when multiple member with this card are selected to the same team and go to the card arrangement page. Please fix this (PROBLEM). Thank you.

#48
LennyACG

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Issue: If you use the spell Scrying and subsequently cancel playing the card by hitting the red "X" button prior to selecting a card type (i.e. Spell, Item, Blessing etc.), the card type selection bar does not disappear even though the Scrying card returns to your hand from the discard area.

 

If you then select a card type the card type selection menu disappears as expected, but no other buttons are available. This effectively blocks turn progression.

 

Workaround: exit app entirely and restart. Turn will start from just before playing the card.

 

This bug occurred numerous every time the I decide not to play the card prior to selecting a card type. It did not matter who the caster was (Sorceress or Wizard).

 

See below for system details.

 

General (For all issues)

  • What device type are you on? Android/iPad, etc.
    • iPad mini 3
  • What version of the OS are you running? Android 4.4, iOS 9.3, etc.
    • Latest OS

Gameplay

  • Is pass & play on?  Is permadeath on?
    • No. No.
  • Tutorial, Story Mode, or Quest Mode? (If not quest mode, did you recently enter it?)
    • Story
  • Characters in Party
    • Sorceress, Cleric, Monk (but happened with other parties as well.)
  • Location of each character
    • Various
  • Turn Order
    • Various
  • Scenario & Scenario Difficulty.  If on non-normal difficulties, which wildcard powers are in play?
    • Various
  • What card was encountered when the issue occurred? (Or check, or card just played, etc)
    • Pre-enounter
  • Did the issue occur on the first explore or a subsequent explore?  If subsequent, what card did you last encounter?  What was its resolution? (IE, you just encountered an enchanter and failed the check, and on an additional explore you ran into a blessing of the gods but didn't auto acquire it)
    • Pre-exploration
  • Did other characters aid the check?  What did they use to aid it?
    • No.
  • Was the encounter a Horde? (Skeleton Horde, Goblin Raid, Zombie Nest, Zombie Horde, Garrison Location Power w/ multiple characters, Henchmen encounter in Black Fang w/ multiple characters)
    • No encounter.


#49
Soup

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General (For all issues)

  • What device type are you on? iPad Air 2
  • What version of the OS are you running? iOS 9.3.2
  • What model is the device? iPad Air 2

Store Issues

  • What products were purchased?  Daily Gold, Rise of the Runelords Bundle
  • What products are missing (if any)? Prior to the 1.0.3 update, several days of Daily Gold were missed due to timers greater than 24 hours.

Gameplay

  • Is pass & play on? No
  • Is permadeath on? No
  • Tutorial, Story Mode, or Quest Mode? Both Quest Mode and Story Mode have different issues.
  • Characters in Party: Kyra and Merisiel are the make-up of both parties.
  • Location of each character:
    • Quest Mode: Kyra @ Academy, Merisiel @ unsure (not the academy), unable to interact when I access Quest Mode.
    • Story Mode: Kyra @ General Store, Merisiel @ General Store
  • Turn Order:
    • Quest Mode: Kyra then Merisiel
    • Story Mode: Merisiel then Kyra
  • Scenario & Scenario Difficulty.  If on non-normal difficulties, which wildcard powers are in play?
    • Quest Mode: Standard Difficulty, unable to interact when I access Quest Mode.
    • Story Mode: Standard Difficulty - The Skinsaw Murders, Undead Uprising 2-1
  • What card was encountered when the issue occurred? (Or check, or card just played, etc)
    • Quest Mode: During Kyra's turn, after using the heal spell, clicked on recharge, card disappeared, no dice appeared, unable to interact with the screen (have to exit app to do anything).
    • Story Mode: During Kyra's turn, after closing the General Store, dice to add cards appears and can be rolled (random number each time, not a fixed number), cards appear to go into location deck, when top card is pulled to give to Kyra's hand, the background goes black and card does not appear.
  • Did the issue occur on the first explore or a subsequent explore?  If subsequent, what card did you last encounter?  What was its resolution? (IE, you just encountered an enchanter and failed the check, and on an additional explore you ran into a blessing of the gods but didn't auto acquire it)
    • Quest Mode: Subsequent Explore (unsure of last card encountered other than Heal spell)
    • Story Mode: First Explore (Kyra moved to General Store to banish a card to close location)
  • Did other characters aid the check?  What did they use to aid it?
    • Quest Mode: No
    • Story Mode: No
  • Was the encounter a Horde? (Skeleton Horde, Goblin Raid, Zombie Nest, Zombie Horde, Garrison Location Power w/ multiple characters, Henchmen encounter in Black Fang w/ multiple characters) No

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#50
rKelleg

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Hi there ! 

here is a gameplay bug.

 

I'm stuck in the scenario "attack on sandpoint" where I have to chose to close or not the cathedral location.  If I chose no. clicking on the blue arrow just do nothing. If I click yes and then the red cross, I have no avalaible choice to continue to play.

The idea is that I want to close the location with the cleric and not with the rogue.

 

here is a screenshot. (as soon as i find how to add it to this msg) 

 


#51
DeimoKu

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I'm playing on a Samsung Tab2 and I've recently noticed that Merisiel (though trained for Light Armor) cannot recycle Locksmith Leather.



#52
Hannibal_PJV

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The locksmith armour says that if you Are proficient with heavy armor you can recharge it. I don't have physical copy so I can not check out the game text.

#53
da_mayor

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The locksmith armour says that if you Are proficient with heavy armor you can recharge it. I don't have physical copy so I can not check out the game text.

 

I don't think this card exists in the physical game (yet).



#54
Saint Ajora

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General (For all issues)

  • What device type are you on? Android.
  • What version of the OS are you running? Android 5.1.1.
  • What model is the device? Samsung Galaxy E5.

 

My cleric encountered a Spectre, and I chose to defeat it using the Divine skill, since her Enemy Lore power gives the Magic trait to the check against an undead. But even when I beat the check, the Spectre remained undefeated, returned to the deck and teleported my cleric to another location. This issue happened in both story and quest mode. I've seen this ability working against a Ghost once, but even so I can't trust use it against this kind of undead (I don't know if it works against a shadow).

 

This apparently doesn't apply when the cleric attacks with a non-magical weapon. I could defeat all those undeads using such weapons.

 



#55
Rbsk216

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iPad Air 2 iOS 9.3.2
Bug completing scenario 3.5 with 5 players if you complete the scenario early causes a bug on the victory card reward screen after receiving the cards the campaign gets stuck can't move to the rest of the rewards
Tried quitting game switching campaigns but when i go back it still gets stuck. In the same spot
Is there anything I could do or wait until next patch

#56
Aarik D

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Hey everyone,

 

I am closing this thread as it was not meant for bug reporting, but for how to effectively report bugs with the information we need.

 

Thanks a bunch and keep on rockin!


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