When reporting an issue, please provide the relevant information below for your problem.
Please note that phones are not yet officially supported.
General (For all issues)
- What device type are you on? Android/iPad, etc.
- What version of the OS are you running? Android 4.4, iOS 9.3, etc.
- What model is the device? Galaxy Tab 3, iPad Mini 4, etc.
- What is your PFID#? (Located in the settings menu)
- When you launch the game, does the welcome popup appear for Game Center/ Google Play Games?
- On the main screen, what is the text displayed in the blue box at the top? (Logged into GooglePlayGames, Logged into Game Center, or Link Social Gaming Network)
- What products were purchased?
- What products are missing (if any)?
- Is pass & play on? Is permadeath on?
- Tutorial, Story Mode, or Quest Mode? (If not quest mode, did you recently enter it?)
- Characters in Party
- Location of each character
- Turn Order
- Scenario & Scenario Difficulty. If on non-normal difficulties, which wildcard powers are in play?
- What card was encountered when the issue occurred? (Or check, or card just played, etc)
- Did the issue occur on the first explore or a subsequent explore? If subsequent, what card did you last encounter? What was its resolution? (IE, you just encountered an enchanter and failed the check, and on an additional explore you ran into a blessing of the gods but didn't auto acquire it)
- Did other characters aid the check? What did they use to aid it?
- Was the encounter a Horde? (Skeleton Horde, Goblin Raid, Zombie Nest, Zombie Horde, Garrison Location Power w/ multiple characters, Henchmen encounter in Black Fang w/ multiple characters)