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Support FAQ - Please Read Before Posting


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Matthew Singh

Matthew Singh

    Lead Producer

  • Developers+
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  • Pillars of Eternity Backer
  • Kickstarter Backer

Running in to a problem with your game? Please take a look at our FAQ below. Hopefully this will help you with the problem you’re running in to. If it doesn’t, please first search to see if someone else has posted the same issue. If they haven’t, feel free to make a new post on our technical support forums, and please include the platform and describe the problem briefly in the title. For example:

 

“PC: The Anal Probe mini-game is too hard using the keyboard”

 

If you’d like to reach someone in customer support, please visit Ubisoft’s Support Center. Ubisoft manages customer service and technical support for The Stick of Truth. Obsidian is providing a FAQ below based on information we receive here on our forums and social networks, but does not have a dedicated support team. Direct support is provided by Ubisoft.

 

Buying the Game

 

Q: When is the game coming out in Germany and Austria?

A: March 27th for PS3, Xbox 360, and PC (Steam).

 

Q: Is South Park: The Stick of Truth available for Xbox One and/or PlayStation 4?

A: No, but please let Ubisoft know that you are interested in it! :)

 

Q: South Park: The Stick of Truth does not seem to be available to me in my country/region. How do I get the game?

A: Please contact Ubisoft support in your region for more information.

 

 

Problems Playing the Game – All Platforms

 

Q: I pre-ordered the game / have the Ultimate Fellowship Pack and entered my code, how do I find my bonus items?

A: You must progress through the tutorial of the game before claiming your rewards. Fight through the elven attack in Cartman's backyard before he sends you off onto your quest. Leave Cartman's house and you will get a pop-up message telling you about your Pre-Order rewards. Cartman will also post on your wall in Facebook. At that point you can go back to your bedroom and collect your new items from your toy chest.

 

Q: The game freezes after the Clyde fight. What can I do?

A: This is unfortunately a known issue, and has been fixed in an upcoming patch for the consoles (this has already been released for PC players). A workaround for this is to swap your buddy (even back to your original buddy) before you fight with Clyde.

 

Q: I’m getting a loading screen that just seems to load forever. What can I do?

A: This may be related to an issue that is fixed in a coming patch. A workaround is to swap your buddy (even back to your original buddy) before you encounter that load and try it again. If this doesn’t work, we suggest going back to a prior save, and make sure to swap your buddy.

 

Q: I’m stuck at the Duke of Winnipeg. He’s not talking to me. What can I do?

A: Unfortunately this is a game breaker until the next patch. While we don’t know what is currently causing this for some players, we have a safeguard in place to prevent it from blocking progress. When the patch is applied, you should then be able to continue with the quest. We currently do not have a workaround for this issue.

 

Q: Is it possible to go back to the Alien Ship after you beat the game? I missed a few achievements.

A: Unfortunately no. Make sure before finishing that you take care of any related achievements before you finish this area.

 

Q: The Anal Probe part is seriously too difficult. Can you make this easier?

A: We are addressing the difficulty of this minigame in a coming patch. There is currently no workaround for this, as this is part of the game’s critical path. There are some user suggestions available in this thread.

 

Q: I’m getting stuck while playing a Thief in the third Elf Tutorial. What can I do?

A: We’ve addressed this in a coming patch. A workaround is to make sure you do three perfect hits on the shielded elf. If you don’t do three perfect hits, the tutorial may not progress currently. The game is expecting a perfect overall attack, so if you fail one (and in the case of the Thief, two) of the first hits, and then get a perfect on the last, this can cause the issue.

 

Q: I’m grounded and seem to be stuck in my room. What can I do?

A: This is an issue we’ve addressed in the next patch. There is a workaround however if you still have a saved game prior to being caught by your parents. Load that save game, and then do a manual save via your Start Menu (so that it’s not an autosave). Attempt to avoid your parents again, get into the Lost Forest, and then come back out. This will avoid the issue and allow you to continue. Please note: Save games that have you stuck in your room can’t/won’t be fixed by the patch. It will require you to load an older save. We apologize for the inconvenience!

 

 

Problems Playing the Game – PC / Steam

 

Q: I got the new update on Steam, and now my game won't launch. What can I do to play the game?

A: We are working with Steam to resolve this issue. Currently, users have reported that if they turn off Steam Beta, the game will run again. Update: Steam released an update that should fix this issue and not require you to turn off Steam Beta.

 

Q: I am having issues when launching my game on Steam. How do I get my game running again?

A: Steam provides some advice for verifying the game is correctly installed.

 

Q: I am stuck on the dancing mini-game playing on PC. What should I do?

A: The dance mini-game uses the arrow keys for input. If you are using WASD, try using the arrow keys instead during the mini-game.

 

Q: I am not hearing any VO in cutscenes. What can I do?

A: We are investigating this issue further, but a couple of users have fixed it following the steps below:

 

"If you're using Windows 7, left click on sound mixer (next to "time"), then "Mixer" then under "Device" set to Digital Sound Interface instead of whatever else is set (mine is "Speakers..."). You can also set this in Control Pannel. You just need to switch the sound "thing" to Digital Sound Inteface."

 

"I use a 5.1 speaker system, the problem I found was that voices in cutscenes only play out of the middle speaker, which is the softest speaker, and the music/sound effects, play out of the side speakers, the loudest ones. I have a button on my setup that fakes stereo sound (funnels all sound to come out of the 2 front side speakers). This button didn't work for me. But what I did do was go into my audio settings and change my speakers default to stereo (windows 7, control panel -> sound -> right click speakers or whatever you use -> configure speakers -> stereo), and now voices work fine."


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